Terminal Operator Specialist

About the role

• Job Req Number: 115096
• Time Type: Full Time
• Team Leadership & Supervision

• Lead, supervise, and coordinate daily activities of Material Handler Specialists to ensure operational targets and service levels are met.
• Allocate workloads, set priorities, and ensure appropriate manpower coverage for daily operations.
• Provide on-the-job coaching, mentoring, and guidance to team members to enhance skills, productivity, and service quality.
• Conduct regular performance monitoring, feedback, and preliminary performance evaluations.
• Support onboarding, training, and skills development for new and existing team members.

Operations & Material Handling Oversight

Oversee end-to-end material handling and logistics-related activities, including order processing, shipment coordination, inventory movement, and issue resolution.

Ensure accuracy, timeliness, and compliance in material handling processes and documentation.

Act as the escalation point for complex operational or customer-related issues that cannot be resolved by Material Handler Specialists.

Coordinate closely with warehouse, logistics, transportation, and internal support teams to resolve operational challenges efficiently.

Customer Service & Issue Resolution

Support the team in managing customer inquiries, complaints, and special requests related to logistics and material handling.

Ensure proactive communication with customers regarding order status, shipment updates, delays, or disruptions.

Handle escalated customer issues professionally, ensuring timely resolution while maintaining strong customer relationships.

Process Improvement & Compliance

Ensure team adherence to established SOPs, policies, safety guidelines, and service level agreements (SLAs).

Identify workflow inefficiencies and recommend process improvements to enhance operational efficiency and customer satisfaction.

Assist in reviewing, updating, and implementing SOPs and work instructions.

Promote a culture of accuracy, accountability, and continuous improvement within the team.

Reporting & Documentation

Monitor key operational and customer service metrics such as turnaround time, resolution time, accuracy, and service quality.

Prepare and submit operational reports, summaries, and performance updates to management.

Ensure accurate and timely documentation of transactions, issues, and resolutions in relevant systems.

Communication & Collaboration

• Serve as the main liaison between Material Handler Specialists and management.
• Facilitate clear and effective communication within the team and with cross-functional stakeholders.
• Support management initiatives and communicate operational goals, changes, and expectations to the team.
• DSV – Global transport and logistics
• Working at DSV means playing in a different league.
• As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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• Visit dsv.com and follow us on
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