Territory Manager (Buffalo, New York)

About the role

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.

Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 16 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

About the Role

Ophelia Health is seeking a full-time Territory Manager to initiate and develop strong, lasting relationships with community partners to support patients with opioid use disorder (OUD). In this role, you will be the face of Ophelia in local communities, acting as the vital link between our organization and the community programs we partner with.

Your mission is to build a high-volume referral engine that ensures individuals with Opioid Use Disorder (OUD) can seamlessly access Ophelia's life-saving telehealth treatment. By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You'll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people's lives.

What you'll do

• New Partnership Acquisition: Own the full partnership lifecycle: proactively identify, prospect, and pitch Ophelia to new referral sources. You will manage a high-volume pipeline, moving organizations from 'cold outreach' to 'active partners' with persistence.
• Strategic Relationship Management:: Nurture and scale existing partnerships. You aren't just a face in the room; you ensure partners remain clinically and philosophically aligned with Ophelia's mission, turning local organizations into long-term, sustainable advocates for our patients
• Data & CRM Management: Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach. You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Community Engagement: Spend the majority of your time in the field, meeting with healthcare providers, community leaders, patient advocates, and others to identify needs, remove barriers to treatment, and solidify Ophelia's presence.
• Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia's referral strategies and products. Help develop and build solutions for existing referral barriers.
• Collaborate Across Teams: Work closely with Ophelia's marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.

What we're looking for

• Live in/near Buffalo, with proximity to Erie and Niagara counties (ideally within 30 minutes by car), and willingness to travel regularly into the Rochester and Northwestern Pennsylvania
• Able to travel locally with reliable transportation & valid drivers license ~4 days/week for meetings with partners
• 2-5 Years of Experience: Proven track record in Business Development, Partnership Development/Management, Medical Sales, or Account Management.
• Grit & Autonomy: You are a self-starter who thrives when given a territory and a goal. You don't wait for a task list; you create a plan and execute it.
• Skilled in independently crafting and executing outreach strategies, with a demonstrated ability to monitor performance metrics, adapt approaches as needed, and ensure objectives are achieved
• Excellent interpersonal and communication skills, demonstrating empathy and a patient-first/client-first mindset
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information
• Preferred:
• Experience within the SUD treatment community, with existing relationships in this space
• Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders

Ophelia Compensation Overview

• We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a "first and best" offer approach: this means we're not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone's negotiation skills.
• Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We're happy to discuss this approach and our bands if you have questions during the interview process.

Compensation Range $75,000—$90,000 USD

Interested in learning more about Ophelia and this role? Apply to work with us!

A Note Before Applying

We believe a good hiring process is really just about getting to know each other. That's why we care about getting to know the real you, not a polished, AI-generated version of you. Every application is read by a real person who's genuinely curious about your experiences, your voice, and why this role speaks to you.

So as you put together your application, we'd love for it to sound like you. It's the best way for us to get to know each other, and the best way for you to find out if we're the right fit.