TEST Senior Analyst, Technology Business Ops TEST

Overview

At Western Union, we're more than a trusted name in global payments. We're moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we're committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that's redefining what's possible.

Role Responsibilities

Clearly outline the primary duties and expectations of the role. Use bullet points and action-oriented language to describe what the candidate will own, deliver, or contribute to on a regular basis.

Include

• Core day-to-day responsibilities and key deliverables
• Strategic or high-impact initiatives the role supports
• Collaboration expectations across teams or stakeholders
• Performance expectations (e.g., targets, KPIs, outcomes)
• Any travel, fieldwork, or unique role-specific requirements

Aim for a mix of tactical execution and strategic contribution to give a complete view of the role.

Role Requirements

Define the qualifications, experience, and skills required for success in the role. Focus on must-have criteria first, followed by preferred qualifications.

Include

• Education or equivalent experience
• Years and type of relevant experience
• Functional or technical expertise
• Key competencies (e.g., communication, leadership, problem-solving)
• Certifications, tools, or systems knowledge (if applicable)
• Language requirements (if applicable)

Be clear about what is essential versus "nice to have" to help candidates self-assess.

Work Model / Work Shift

Describe how and where the work will be performed, including expectations for in-person collaboration, remote work, or travel.

Include

• Work arrangement (remote, hybrid, in-office)
• Frequency of in-office or on-site presence
• Travel expectations (if applicable)
• Any schedule requirements or time zone considerations

Keep this section consistent with company policy while tailoring specifics to the role.

Benefits

Summarize the benefits and rewards available to employees. Provide a general overview followed by location-specific highlights where needed.

Include

• Core benefits (health, insurance, retirement, etc.)
• Incentive programs (bonus, commission, equity if applicable)
• Learning and development opportunities
• Time-off policies
• Any unique or standout perks

Note that detailed, country-specific benefits may be shared during the hiring process where appropriate.

Other Details

Include any additional legal, compliance, or process-related information required for the role.

This may include

• Work authorization requirements
• Relocation expectations or limitations
• Equal opportunity and non-discrimination statement
• Application or assessment process details
• Location-specific compliance notices

Ensure this section is standardized and aligned with company policies and regional regulations.

Optional Sections (Include as Needed)

• Travel Requirements (if significant and separate from responsibilities)
• Team Structure / Reporting Line
• Tools & Technologies (for technical roles)
• Key Success Metrics

• Western Union is committed to fair and equitable pay practices.
• The annual base salary range for this role is shown below.
• Actual compensation will be determined based on factors such as qualifications, skills, competencies, experience, and location, where applicable.

• This role is eligible to participate in an annual incentive program and other incentive/equity compensation, if applicable, subject to the terms and conditions of the applicable plans.
• Benefits include medical, dental and vision coverage, life and disability insurance, retirement benefits, paid time off, and other benefits, subject to applicable eligibility requirements and plan terms.
• Base Pay Range $78,000 - $105,000 USD