The Swamp Tactical Training Center Operations Manager

About the role

Operations Manager

Location: On-Site in Maysville, NC

Position Summary

The Operations Manager runs the business side of day-to-day operations at The Swamp Tactical Training Center and serves as the first point of contact for members, clients, and visitors. This role is responsible for front-office operations, onsite sales administration, billing, invoicing, and accounts receivable, and general office paperwork and recordkeeping, reporting to the General Manager.

The Operations Manager supports the Director of Sales & Training with course and membership registration, scheduling, and point-of-sale operations, and supports range operations and tactical training events as needed.

The role also carries a business development component: the Operations Manager is expected to identify and refer new training, membership, and contract opportunities to UG Swamp LLC, and participates in referral profit sharing on business they bring in.

Reporting Structure

Direct report to General Manager regarding: Front office operations and customer service standards

• Onsite sales administration and course/membership registration
• Billing, invoicing, and payment records
• General office paperwork, filing, and recordkeeping
• Range operations support and tactical training event participation
• Business development referrals and new client opportunities

As Operations Manager, this position holds primary responsibility for

• Day-to-day operation of the front office and first point of contact for members, clients, and visitors
• Accuracy and timeliness of billing, invoicing, and accounts receivable records
• Coordination of onsite sales administration in support of the Director of Sales & Training
• Organization and completion of general office paperwork, filing, and compliance documentation
• Support to range operations and training events, including range readiness and safety-support functions as assigned

• Job Descriptions
• Operations Manager
• Front Office & Customer Service

Serve as the first point of contact for members, students, and visitors at the front desk, in person and by phone/email

Greet and check in customers, course attendees, and range guests; maintain the Member Log system

Manage the front office phone line and general inquiry inbox, routing calls and messages appropriately

Maintain a clean, organized, and professional front office and reception area

Sales Administration & Business Development

• Support onsite sales activity for courses, memberships, and range use: process registrations, prepare quotes, and issue contracts and waivers
• Track leads, follow-ups, and course/membership enrollment in coordination with the sales and training team
• Coordinate scheduling for courses, range reservations, and special events (e.g., Swamp Gauntlet, Operator for a Day, VIP visits)
• Process point-of-sale transactions for training courses, memberships, and pro shop merchandise
• Identify, develop, and refer new business for UG Swamp LLC, including military, government, law enforcement, corporate, and private training clients, coordinating with the Director of Sales & Training on pricing, quotes, and follow-through

Billing & Invoice Management

Prepare, issue, and track customer invoices for training courses, memberships, and contract work

Follow up on outstanding balances and maintain accounts receivable records

Process vendor bills and coordinate payment with the Finance & Budget Manager

Reconcile daily cash and point-of-sale receipts

Range Operations Support

Support range operations as directed by the General Manager, including range opening and closing, range user check-in, and range readiness

Assist Range Safety Officers with safety briefings, range control, and Member Log compliance; obtain RSO certification as directed by the General Manager and serve as an RSO when certified and assigned

Assist with setup, logistics, and breakdown for courses, Operator for a Day packages, competitions, and VIP visits

Help maintain inventory of targets, range supplies, and equipment, and report safety or maintenance issues promptly

Tactical Training Participation

Participate in STTC tactical training courses and events as a role player, assistant instructor, or support staff when qualified and scheduled by the Director of Sales & Training

Attend STTC courses and internal training to build additional qualifications (e.g., RSO and instructor certifications), subject to scheduling and operational needs

Comply with all STTC safety SOPs, range rules, and firearms handling standards at all times

General Paperwork & Office Administration

• Maintain digital and physical filing systems for contracts, waivers, permits, and correspondence
• Prepare and manage general paperwork, including liability waivers, vendor/contractor forms, and new-hire paperwork
• Order and manage office and front-desk supplies
• Support basic HR administrative tasks (timesheets, onboarding forms, recordkeeping) as directed
• Maintain confidentiality of client, financial, and business records

Perform other administrative and operational duties as assigned

General Note

All responsibilities are subject to change. The employee may be required to perform additional tasks or take on other work-related duties as needed.