Ticket Specialist

Summary

Assist guests with ticket purchases over the phone and in person.

Responsibilities

• Answer questions related to price, seating, and event information with courtesy and efficiency.
• Accept payment form agreed upon and distribute tickets properly.
• Keep accurate daily balance sheet for payments received and tickets sold.
• Fulfill ticket requests at will-call window according to procedures.
• Open and close ticket window as required.
• Regular attendance is an essential job function.
• Must be able to pass a background/credit check.
• Position requires the ability to work at all Legends Global venues in Wichita and Andover.
• Other duties as assigned.

Qualifications

• High School Diploma or GED.
• Positive attitude and neat appearance.
• Excellent interpersonal communication skills
• Exceptional problem solving and conflict resolution skills.
• Box Office or Guest Service background (18+ months preferred)

Skills and Abilities

• Handle transactions with great responsibility.
• Follow directions and effectively perform tasks as instructed.
• Complete basic computer functions within ticketing software.
• Organize and correctly input customer data.
• Utilize proper phone etiquette with guests.
• Work independently and as part of a team with little or no supervision.
• Speak and understand English.
• Perform other related duties as assigned.

Other Qualifications

Requires ability to work flexible hours, primary hours are for events to include nights, weekends and holidays.

Physical Demands

This position requires walking, walking up and down stairs, standing, stooping, substantial sitting and may require lifting up to 30 lbs.

• While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency.
• The person must be able to climb stairs and walk long distances to access all seating.
• Ability to operate a two-way radio and speak clearly.
• Specific vision abilities required by this job include close vision.
• Requires occasional fast-pasted interaction with large groups of people.