Tier 1 Application Support
- Location
- Glendale, CA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- Tier 1 application support
- troubleshooting
- knowledge base maintenance
- user access management
Also useful
- business process knowledge
- business analysis
About the role
- Provide Tier One support for several applications
- These include web-based and internally customized solutions
- Required to assess the issue, resolve common problems and/or document the issue for further review
- Basic understanding of frequent problems, errors, browser issues, RAM impact etc
- Must follow-up at all times and keep users updated
- Acquire a functional knowledge of the assigned applications
- Ability to conduct demos to users and walk-through key functionality of applications
- Document issues and resolution in an issue tracking tool
- Maintain the current Knowledgbase for existing solutions and procedures, identify procedural changes and gaps and update accordingly
- Identify trends/ problem areas and elevate to management to review further
- On-Board / Off-Board users for internally managed applications
- Ensure users are assigned correct access to key approved areas
- Request vendors to assign access to users for vendor managed applications including Production Payroll Services
- Available to cover shift patterns with other team members to cover numerous time zones 7.00am onwards in 8 hr increments (The 2nd shift starts at 10am and cover is require to 7pm)
- Provide on-site support at production office in Los Angeles areas during peak times
- Business Analysis / Quality Analysis
Qualifications
- Knowledge of business processes
- Good technical troubleshooting skills across MAC, PC, Tablets, Mobile Phones and commonly used browsers
Ability to gain overview of applications / processes quickly
- Excellent communication skills – written and oral – Professional business writing
- Customer service focused, confident dealing with all levels of business users
- Excellent attention to detail to identify trends (users calls), reviewing documentation etc
- Team player – ability to support multiple application owners /(Product owners)
- Flexible attitude to support peak times, deadlines and to assist team members as required
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
We are a technology services company that puts people before technology. Yes, we have deep experience consulting, implementing solutions, providing managed services and staffing engagements. But we believe that, by focusing on relationships, we are better able to improve people’s experiences and lives through technology.
This human approach allows us to be more flexible, more attentive and, most importantly, to do the right thing. It also means we empower our experts to go beyond cookie-cutter solutions and create the tools that will move our clients’ businesses into the future.
Technology is at its best when it complements our natural abilities and enhances our interactions. Which is why we say that, at Prosum, we make technology human.
Prosum has over 300 employees and consultants and is headquartered in Los Angeles, CA with offices in Orange County, Denver, Phoenix, and Dallas.
From Prosum's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Tier 1 Application Support job at Prosum located?
This Tier 1 Application Support position at Prosum is located in Glendale, CA (On-site). Always check Prosum's application page for specific state eligibility or relocation policies.
What qualifications are required for Tier 1 Application Support at Prosum?
For the Tier 1 Application Support role, Prosum highlights experience with Tier 1 application support, troubleshooting, knowledge base maintenance, user access management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Tier 1 Application Support position at Prosum?
This listing links directly to Prosum's SmartRecruiters application page. You can apply directly on Prosum's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.