Accenture Federal Services
Consulting & Professional ServicesDirect Greenhouse career site

Tier 1 Help Desk

Pay
$89,000 – $170,200 per year
Location
Colorado Springs, CO · On-site
Job type
Full-time
Level
Entry level
Experience
1+ year
Listed
23 days ago

Skills & highlights for this role

  • TS/SCI clearance
  • DoD 8570 IAT II
  • Active Directory
  • user permissions
  • patch management
  • computer hardware troubleshooting
  • operating systems

Also useful

  • Linux scripting
  • GitLab
  • AWS
  • Kubernetes
  • Terraform

Key Responsibilities

  • Responding to incoming help desk tickets via phone, email, chat, or ticketing system
  • Providing first level troubleshooting for hardware, software, network, and account related issues
  • Documenting all interactions, steps taken, and resolutions in the ticketing system
  • Escalating unresolved or complex issues to Tier Two or specialized support teams
  • Assisting with password resets, account unlocks, and basic user administration tasks
  • Guiding users through step-by-step solutions in a clear, patient manner
  • Following established procedures, SLAs, and escalation paths
  • Monitoring system alerts and reporting potential issues to senior staff
  • Participating in Agile ceremonies (standups, retros, sprint planning) as required

Here's What You Need

  • 1 year of experience with supporting a technical Help Desk, managing Active Directory and User Permissions, software patch management, computer hardware, operating systems, and/or common business applications
  • Demonstrated ability to troubleshoot basic technical issues using documented procedures
  • Ability to meet DoD 8570 IAT II requirements (Security+ or higher certification) within 90 days of hire

Bonus Points If You Have

  • Experience with Linux scripting, Gitlab, Jira & Confluence, ArgoCD, AWS, Terraform, Kubernetes, OR Agile practices
  • CompTIA A+, Network+, or similar certifications
  • Strong communication skills and a customer first mindset

Security Clearance

  • Active TS/SCI clearance or higher required

Pay and benefits

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$89,000—$170,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

About Accenture Federal Services

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

As a Tier One Help Desk Technician, you'll be the first point of contact for employees and customers seeking technical assistance. You'll troubleshoot issues, resolve problems when possible, and escalate more complex cases to higher level support teams. This role is ideal for someone who enjoys solving problems, communicating clearly, and working within a collaborative, Agile driven IT environment.

Read the original posting

From Accenture Federal Services's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

What is the salary for the Tier 1 Help Desk role at Accenture Federal Services?

The Tier 1 Help Desk posting at Accenture Federal Services states compensation of $89,000 – $170,200 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Accenture Federal Services's official career site.

Where is the Tier 1 Help Desk job at Accenture Federal Services located?

This Tier 1 Help Desk position at Accenture Federal Services is located in Colorado Springs, CO (On-site). Always check Accenture Federal Services's application page for specific state eligibility or relocation policies.

What qualifications are required for Tier 1 Help Desk at Accenture Federal Services?

For the Tier 1 Help Desk role, Accenture Federal Services highlights 1+ year of relevant experience; experience with Active Directory, user permissions, patch management, computer hardware troubleshooting, operating systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Tier 1 Help Desk position at Accenture Federal Services?

This listing links directly to Accenture Federal Services's Greenhouse application page. You can apply directly on Accenture Federal Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.