Tier 2 Product Owner - Oracle SCM & Fleet Management

About the role

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

• Job Title: Tier 2 Product Owner - SCM & Fleet Management
• Classification: Exempt under the Fair Labor Standards Act (FLSA)
• Reports to: President

Work Location/Travel: Work is remote or on-site. Percentage of travel, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies. This resource must be willing and able to travel as required by the customer project.

Job Summary

The Tier 2 Product Owner will provide functional support and product ownership for Oracle Fusion SCM and Oracle Cloud Fleet Management. This role will resolve complex issues, support fleet operations, prioritize enhancements, and partner with business and IT stakeholders to improve processes and shape the product roadmap.

Essential Functions

• Serve as the functional Product Owner for Oracle Fusion SCM and Oracle Cloud Fleet Management.
• Provide Tier 2 support for complex escalated issues.
• Troubleshoot functional issues, process gaps, configuration concerns, and exceptions.
• Prioritize incidents, defects, enhancements, and support requests.
• Partner with IT, technical teams, Oracle support, and third parties to resolve issues.
• Document issues, root causes, resolutions, and process improvements.
• Support knowledge transfer and transition processes to business ownership.
• Support fleet planning, vehicle utilization, dispatch operations, and day-to-day fleet processes.
• Gather requirements, identify gaps, and recommend improvements.
• Assess the impact of process, system, and configuration changes.
• Support functional testing, UAT, regression testing, and defect resolution.
• Support fleet execution, vehicle and equipment tracking, driver management, dispatch activities, and fleet-related exceptions.
• Support asset lifecycle, equipment, driver data, and related processes.
• Translate business needs into functional requirements and enhancements.
• Help prioritize the product backlog and enhancement pipeline.
• Identify opportunities for automation and process improvement.
• Support the roadmap for future enhancements, integrations, and analytics.
• Communicate priorities, risks, dependencies, and status to stakeholders.

Duties/Responsibilities

• Maintain and pursue continuing education opportunities, such as training and certification exams.
• Participate on internal projects.
• Provide expertise and help to others, as needed, on projects.
• Performs other duties as assigned.

Competency

• Thorough understanding of information technology procedures and practices.
• Flexible to changing needs.
• Organized with attention to detail.
• Good at follow-up
• Willingness to get hands on with the product.
• Works well with a team
• Excellent verbal and written communication skills
• Excellent analytical, logical thinking, and problem-solving skills.
• Thorough understanding of Oracle principles and planning.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite or related software.

Supervisory Responsibilities

• May assist with training members of the technical staff.
• May conduct interviews.
• Assigns duties and responsibilities and oversees workflow of project staff.
• May conduct project performance evaluations that are timely and constructive.

Work Environment

• The work environment is remote or on-site at a client location.
• While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level.
• A reliable and consistent internet connection is required.

Physical Requirements

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting, lifting, and/or driving.

Position Type and expected hours of work

• Full time work during Apex IT business hours and, at times, outside of business hours, if required.

Required Education and Experience

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of experience in supply chain, logistics, fleet management, or related systems.
• 3+ years of hands-on functional experience with Oracle Cloud Fleet Management, preferably within Oracle Fusion Cloud SCM.
• Experience with functional support, troubleshooting, and system enhancements.
• Strong knowledge of supply chain, fleet management, and logistics processes.
• Experience working with business and technical stakeholders.
• Ability to translate business needs into functional solutions.
• Experience with functional testing, UAT, regression testing, and defect resolution.
• Strong communication, stakeholder management, and problem-solving skills.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Health Benefits

• Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc
• Health Savings Account (HSA)
• Medical Flexible Spending Accounts (FSA) - Full and Limited Purpose
• Dental Insurance Options
• Vision Insurance Options
• Critical Illness Insurance
• Accident insurance
• Hospital Indemnity Insurance

Financial Benefits

• Profit-Sharing Program
• 401(k) Program (available after eligibility period)
• Travel Incentive
• Employer-Paid Life and Accidental Death & Dismemberment Insurance
• Employer-Paid Short-Term Disability
• Employer-Paid Long-Term Disability
• Dependent Care Flexible Spending Account (FSA)
• Bi-Weekly Pay via Direct Deposit
• Employee Discount Marketplace

Voluntary Benefits

• Life Insurance
• Pre-Paid Legal
• Pet Insurance

Work-Life Balance

• Paid Time Off, Paid Sick Leave, Paid Holidays
• Flexible Scheduling
• Remote Work
• Learning and Development Activities
• Employee Assistance Program