Tier 2 Senior Analyst

About the role

• CAREER OPPORTUNITY
• Federal Financial Shared Service Center | Tier 2 Senior Analyst
• Oracle EBS Help Desk
• Tier 2 Support Analyst | MILSTRIP | Oracle Federal Financials
• CLIENT
• Federal Financial Shared Service Center
• PROJECT
• Oracle Federal Financials Operations Support
• LOCATION
• Chesapeake, VA
• WORK
• ARRANGEMENT
• Onsite (limited telework with client approval)
• U.S. WORK
• AUTHORIZATION
• U.S. citizenship required
• SCHEDULE

Monday-Friday, 40-hour week, within 6:00 am-9:00 pm ET; occasional maintenance weekends and month-end or year-end close

• EXPERIENCE
• 6+ years
• DEGREE
• Bachelor's degree or equivalent

The Opportunity

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. We are seeking a Tier 2 Senior Analyst to resolve complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies.

Working under the Tier 2 Lead, this role provides in-depth support across sub-ledgers, ledgers, interfaces, and financial reports, including MILSTRIP support. This role is on-site at the client's Financial Service Center (FSC) in Chesapeake, VA. Telework is limited and requires client approval, so this is an in-office role. Work is performed within the FSC's normal help desk operating hours (6:00 am-9:00 pm ET, Monday-Friday) on a typical 40-hour week; occasional work outside normal hours (for example, maintenance weekends and month-end or year-end closing) may be required.

What You Will Do

• Provide in-depth support for issues across financial system sub-ledgers, ledgers, interfaces, and financial reports.
• Work ServiceNow incidents assigned to the Tier 2 assignment group through resolution, with complete ticket documentation.
• Provide MILSTRIP (Military Standard Requisitioning and Issue Procedures) support as part of Tier 2 support.
• Contribute to the Tier 2 ticket backlog report and the weekly priority ticket report.
• Act as a Tier 2 module approver for ALM user access requests.
• Identify root causes, recommend remediation options for government approval, and document fixes in SOPs and desk guides.
• Support audit requests with documentation, data, and walkthroughs.

Required Qualifications

• Bachelor's degree or equivalent.
• Minimum 6 years of related experience.
• Experience resolving complex functional or technical issues in an enterprise financial system.
• Experience working ServiceNow (or similar ITSM) incident queues.
• Ability to work on-site in Chesapeake, VA.

Preferred Experience

• Oracle E-Business Suite / Oracle Federal Financials support experience.
• Familiarity with MILSTRIP transactions.
• SQL skills for investigating data and transaction issues.

What Success Looks Like

• Suggested: Tier 2 incidents are worked through resolution with complete ticket documentation.
• Suggested: Root causes are identified and fixes are documented in SOPs and desk guides.
• Suggested: Accurate input is provided for the Tier 2 backlog and weekly priority ticket reports.

Security & Eligibility Requirements

• U.S. citizenship is required.
• Selected candidate must successfully clear a U.S. government suitability background check.
• Must sign a non-disclosure agreement before gaining site and system access.

Benefits

• Referral Bonus
• (401k) Matching
• Holidays - Eleven
• Technology Reimbursement
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
• 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Benefit eligibility and coverage are subject to applicable plan terms and company policies.