Title I Career Planner

About the role

Iowa Workforce Development (IWD) is seeking a Title I Career Planner to join our team at the IowaWORKS office in Spencer, Iowa.

Position Details

• Location: 217 W 5th St., Spencer IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

Core Responsibilities

Customer Service and Team Collaboration

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
• Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
• Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
• Promptly greet customers upon entry into the IowaWORKS Center in a friendly and professional manner.

Career Coaching and Customer Support

• Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide customers assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
• Process paperwork for partner and team programs and services.
• Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.
• Assist customers by providing information and guidance on employment and training opportunities.
• Match job seekers with suitable career opportunities using the IowaWORKS system.
• Connect customers with appropriate Workforce Innovation and Opportunity Act (WIOA) core partner services and refer them to community agencies for additional support as needed.
• Provide up-to-date labor market information to help customers make informed career and employment decisions.

Employment Services

• Provide direct recruitment services to businesses to support their employee hiring needs.
• Assist employers with navigating and using the IowaWORKS system and inform them of opportunities to participate in work-based learning programs.
• Collaborate in developing and implementing customized recruitment strategies, hiring events, and workforce solutions.
• Conduct follow-up outreach and provide ongoing support to job seekers and employers.
• Maintain accurate employer records and track business interactions using the case management system.
• Review, evaluate, and enter job orders and candidate referrals into the IowaWORKS system.
• Build and maintain relationships with local businesses to identify hiring practices, workforce needs, and employment opportunities.

Individualized Career and Training Services

• Provide personalized career guidance and training services to eligible adults, dislocated workers, and youth in accordance with federal, state, and local policies and procedures.
• Conduct appropriate assessments to identify participants’ career interests, skills, strengths, and employment goals.
• Maintain accurate and timely documentation of all services and participant activities in the IowaWORKS system.
• Inform participants of local work-based learning programs, training opportunities, and other workforce resources to support their career development and achieve their individual employment goals.

Benefits

Benefits of Working for the State of Iowa:

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.

• Click here to learn more about all of the amazing benefits the State of Iowa offers.
• If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!
• No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description.