Title Specialist, Used Car Operations

About the role

Title Specialist, Used Car Operations | Tesla (Operations & Business Support)

Location: Naperville, Illinois | Req ID: 261959 | Job Type: Full-time

What to Expect

Tesla is seeking a Title Specialist within the Used Car Operations business. This team is responsible for ensuring seamless title transfers for all acquired vehicles across North America.

As a Title Specialist, you join a large and highly effective team tasked with efficiently and accurately processing all vehicle title transfers. This complex and administrative role requires high agency, a detailed and organized mindset, excellent communication skills, positive and collaborative attitude, and a track record of excelling in a high-volume administrative role. You learn fast, take directions well, maintain a hyper-focused workflow, and are highly organized. Title Specialists are the core of the team and keep the entire trade-in and used vehicle business turning.

What You'll Do

• Efficiently process administrative tasks for mail and vehicle title transfers, including opening mail, organizing, scanning, filing, reassigning, and shipping documents
• Identify, log, and resolve title or document issues by following up on actions, researching internal/external databases, and ensuring completion while upholding state and federal compliance
• Physically reassign ownership on state-specific vehicle titles with zero errors and complete DMV applications for duplicates, corrections, and title brands
• Document tasks, notes, and log productivity metrics in internal databases while navigating systems to gather additional data from vendors as needed
• Organize and package titles daily for shipment to auctions or buyers, maintaining an expert-level understanding of the team’s filing system and vendor shipment matrix
• Manage multiple administrative tasks throughout the day, keep an organized and tidy workstation, while staying focused to meet productivity targets (e.g., tasks per hour)
• Monitor emails and chat channels throughout the day for team updates and review and implement key changes requested with accuracy and immediacy

What You'll Bring

• 3+ years of professional experience, preferably in a highly administrative role
• Bachelor's degree preferred
• Prior experience in an administrative and/or compliance related role, DMV/dealership, or vehicle registration/titling is required
• High agency, attention to detail, organization, and excellent verbal and written communication
• Must be able to read/write English clearly and legibly
• Intermediate experience with Microsoft Office Suite (Excel, Outlook, Word, Teams)
• Notary designation is required but can be obtained after hire (paid by Tesla)

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)

Expected Compensation$17.64 - $34.56/hour + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.