Patreon
Media, Gaming & EntertainmentDirect Ashby career site

Top Creator Management Associate (Contractor)

Location
San Francisco, CA (Remote)
Job type
Contract
Level
Mid-level
Experience
3+ years
Education
Bachelor's degree
Listed
21 days ago

Skills & highlights for this role

  • B2B SaaS customer success
  • revenue retention and growth
  • CRM usage

Also useful

  • Creator economy experience
  • cohort data analysis

About the Role

This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for the account management & success top partners and driving data-backed solutions and opportunities.

  • Own growth strategy for a portfolio of 100-150 creators, segmenting your book by opportunity and risk so effort lands where it drives the most impact
  • Design and run 1:many programming - cohort sessions, office hours, workshops, and templated growth plays - as the primary way you reach your portfolio
  • Lead high-value 1:1 strategy sessions with priority creators to grow their communities, increase revenue, and deepen use of Patreon's tools
  • Build data-backed growth recommendations from creator performance data, and track outcomes against clear goals
  • Respond to inbound questions with speed and clarity, helping creators feel heard and supported
  • Share updates and learning resources in ways that stay personal and actionable at volume
  • Identify trends, common issues, and feedback across your book, and escalate them as product and process improvements
  • Champion partner feedback to product teams to improve internal and external tooling
  • Collaborate cross-functionally to continuously improve the creator experience
  • Keep systems and documentation current to support smooth handoffs and knowledge sharing across the team

About You

  • BA/BS degree or higher
  • 3+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
  • 2+ years in the creator space influencing creator success
  • Expertise in using data and analytics to develop insights for decision making.
  • Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
  • Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking.
  • Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
  • Curious, empathetic, and confident offering strategic advice in short, focused interactions
  • Track record of revenue and product-adoption growth within a medium- to large- strategic portfolio.
  • Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
  • High operational rigor - disciplined CRM usage, cadence execution, and follow-through.

Growth & Learning Opportunities

  • Understand the complex business models of top-earning creators and identify new monetization levers.
  • Hone advanced relationship-building skills with multifaceted creator teams.
  • Deepen expertise in community engagement, fan conversion, and membership economics.
  • Play a key role in shaping a product-led company’s feature set for the creator economy

About Patreon

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

  • $10 billion+ generated by creators since Patreon's inception
  • 60 million+ free new memberships for fans who may not be ready to pay just yet, and
  • 10 million+ fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Top Creator Management Associate (Contractor) to support our mission.

This role is based in San Francisco or Los Angeles, with hours ranging from 30 to 40 per week.

About the Team

The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on Patreon. You’ll report to the Head of Top Creator Management.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

  • Put Creators First | They’re the reason we’re here. When creators win, we win.
  • Build with Craft | We sign our name to every deliverable, just like the creators we serve.
  • Make it Happen | We don’t quit. We learn and deliver.
  • Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.

Read the original posting

From Patreon's careers page, first listed on Rolev.ai on October 19, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

Rolev.ai is a job search and application tool for US job seekers. For this Top Creator Management Associate (Contractor) role at Patreon, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.

  • See how you fit

    Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.

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Common questions

Where is the Top Creator Management Associate (Contractor) job at Patreon located?

Yes, this Top Creator Management Associate (Contractor) opening at Patreon is listed as San Francisco, CA (Remote). Always check Patreon's application page for specific state eligibility or relocation policies.

What qualifications are required for Top Creator Management Associate (Contractor) at Patreon?

For the Top Creator Management Associate (Contractor) role, Patreon highlights 3+ years of relevant experience; a bachelor's degree; experience with B2B SaaS customer success, revenue retention and growth, CRM usage. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Top Creator Management Associate (Contractor) position at Patreon?

This listing links directly to Patreon's Ashby application page. You can apply directly on Patreon's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.