Track and Trace Representative
- Pay
- $18 – $21 per hour
- Location
- Taylor, MI · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- 21 days ago
Skills & highlights for this role
- freight tracking
- shipment documentation
- customer communication
Also useful
- Google Drive
- Microsoft Office
Stated benefits & perks
- Health
- Dental
- Vision
- 401k
- Paid holidays
About the role
Track & Trace Representative - Taylor, MI As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities
Enter new load orders into our proprietary web-based software Initiate "check calls" to track and trace drivers on all pickups and deliveries Communicate internal correspondence with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues Maintain an outbound call volume of 100 calls per day WORK HOURS FOR THIS ROLE WILL BE: 0600-1800 on a rotating schedule
Benefits
$18 - $21 per hour Full-time: 40 hours per week On-site training and career development Paid holidays, WFH days, and paid time off Insurance benefits, including but not limited to: Health, vision, dental, life, and disability 401(k) Plan
Qualifications & Requirements
Skills/Abilities: 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks. Above average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience: High school diploma or equivalent required Associate's degree preferred Call center experience is a bonus
About the Company
Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers: No Fail Service Personalized Communication Innovative Solutions We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Equal opportunity and legal notices
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
From Circle Logistics's careers page, first listed on Rolev.ai on October 19, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Track and Trace Representative role at Circle Logistics, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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More at Circle Logistics
All Circle Logistics jobsCommon questions
What is the salary for the Track and Trace Representative role at Circle Logistics?
The Track and Trace Representative posting at Circle Logistics states compensation of $18 – $21 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Circle Logistics's official career site.
Where is the Track and Trace Representative job at Circle Logistics located?
This Track and Trace Representative position at Circle Logistics is located in Taylor, MI (On-site). Always check Circle Logistics's application page for specific state eligibility or relocation policies.
What qualifications are required for Track and Trace Representative at Circle Logistics?
For the Track and Trace Representative role, Circle Logistics highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with freight tracking, shipment documentation, customer communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Track and Trace Representative position at Circle Logistics?
This listing links directly to Circle Logistics's SmartRecruiters application page. You can apply directly on Circle Logistics's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.