Trainee, Sales Support & Operations

About the role

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Shift Details: Monday through Friday 8:00am until 5:00pm

Responsibilities

• Participates in assigned training and rotational activities across sales teams to build foundational knowledge of sales processes, customer needs, and company offerings.
• Supports customer outreach, meeting preparation, follow-up activities, and internal sales coordination to assist customer support and sales execution.
• Assists with preparation of presentations, sales materials, and internal updates using approved resources to support customer and team interactions.
• Collects and documents customer, market, and competitor information to support account planning and sales discussions.
• Participates in assigned learning projects and sales support activities related to solution selling, customer meetings, and account support.
• Updates customer activity records, training materials, and assigned trackers to maintain accurate information and support timely follow-up.
• Communicates customer questions, feedback, and support needs to appropriate internal stakeholders and escalates issues requiring additional guidance or resolution.
• Participates in required sales training that continually develops consultative selling skills resulting in improved customer sales productivity.
• Actively seeks additional training, mentorship and professional development opportunities to enhance skills and working knowledge of the HS&SS customers and markets.
• Develops strong competitive knowledge at both the broad market level (e.g., services provided by competitors) and the specific customer level (e.g., what is the specific competitive environment for this customer) allowing for targeted and appropriate application of Cencora programs/solutions/services.
• Proficiently complete required learning projects including but not limited to selling solutions, planning and running customer business meetings, and owning customer support projects.
• Develops and delivers tailored, professional, and impactful presentations to new and existing customers utilizing selling skills as well as other company resources to support strategic customer interactions.
• Consults on product ideas and uses to customers for enhanced profitability.
• Demonstrates initiative in their own professional development such as keeping abreast of the industry and its changes by utilizing industry information and company literature.
• Must be willing to travel extensively across various territories for project and assistance assignment; travels to events such as conferences, national and regional sales meetings.
• Establishes and maintains a strategic relationship with appropriate level key stakeholders and Cencora.
• Proactively identifies potential risk(s) associated with initiatives/objectives; implements strategies to mitigate identified risks; manages issue resolution process and reports on results both internally and externally.
• Gathers customer feedback relative to the overall support experience and provides to the appropriate internal stakeholder for review and consideration.

Education

• High School Diploma/GED or equivalent experience required.
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.

Required Experience

• 2+ years of experience in sales, proposal development, business, Microsoft Office, and customer needs analysis, or a related field preferred.
• Ability to work independently; self-starter.
• Strong organizational skills and attention to detail.
• Strong time management skills, including scheduling customer appointments in advance.
• Strong verbal and written communication skills.
• Strong presentation skills.
• Up-to-date knowledge of presentation software/equipment and Microsoft Office Suite.
• Willingness to travel and attend regular trainings.
• Willingness to travel extensively (including overnight) within assigned territory and attend conferences and national/regional sales meetings.
• Demonstrated initiative and business curiosity; stays current on industry changes using industry information and company literature.
• Strong customer service skills.
• Strong willingness to learn, including accepting and implementing feedback.
• Capacity to learn from and apply a wide variety of disciplines to customers.
• Ability to interpret industry trends and competitive information and develop strategies/tactics to respond to market changes.
• Strong creativity skills; focused and disciplined.
• Strong interpersonal skills.
• Strong mathematical and analytical skills.
• Up-to-date knowledge of presentation software and equipment
• A recent or upcoming College Graduate seeking a career in sales preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
• Full time