Trainer Senior Supervisor, Repairs

About the role

• Job Title: Training Sr. Supervisor, Repairs
• Reports to: Manager, Repairs
• Scope: Management, M2
• Years of Experience: 2 Years
• Location: Reno, NV - Distribution Center
• Schedule: Monday-Thursday: 9:30am to 6:00pm; Friday: 7am to 3:30pm

Compensation

Target hiring range: $30.90 - $34.00

At Patagonia, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate's skills and capabilities for the job compared with expectations for the position.

General Summary

Every year, Patagonia Repairs gives new life to more than 50,000 garments-keeping well-loved gear in use and out of landfills. The Training Senior Supervisor oversees training across all repair processes, including Processing, Trims, Prep, Waders, Sewing, and Shipping, and ensures training needs are supported across day and swing shifts. The Training Senior Supervisor leads a small training team with primary focus on prep and sewing, develops onboarding and process-specific work instructions, and collaborates across Global Repairs, Quality, and Design.

What You'll Do

Tasks

• Motivate, develop, and empower your team.
• Guide, inspire, direct, and provide feedback for employees consistent with company guidelines.
• Conduct regular 1-1 check-ins with each direct report and develop meaningful annual performance evaluations.
• Participate in recruiting, screening, interviewing, and hiring new trainers and individual contributors.
• Prepare new trainers to independently deliver effective training
• Collaborate regularly with trainers and leaders of other processes.
• Develop and coordinate onboarding for employees across repair processes.
• Coordinate training coverage and respond to training needs across day and swing shifts.
• Create and maintain standard operating procedures for each department process in Dozuki and share them with third-party repair partners.
• Analyze product repairability reviews, prioritize low-scoring products, coordinate samples, conduct repair studies, and report findings.
• Present and communicate training updates to leadership teams at Patagonia.
• Meet regularly with our global repair partners to ensure training consistency and communication of new processes.
• Champion cross-training opportunities to support career development.
• Lead weekly training team meetings and department presentations.
• Ability to be flexible with job duties and additional responsibilities as the business grows.

Soft Skills

• Maintain a positive attitude when interacting with all trainers, peers and individual contributors.
• Practice empathetic "active" listening, being fully present in one-on-one and/or team meetings.
• Support individuals' needs and direct them to necessary resources as needed.
• Participate in an environment where everyone can learn from mistakes, voice their opinions, and ask judgment-free questions.
• Value the perspective of team members, even if it is different from your own.

Work in other areas as necessary

• Work in Shipping, Repairs, Receiving, Worn Wear, Returns, Quality Control, and Inventory Control departments when necessary.

Who You Are

• Deeply passionate and committed to saving our home planet.
• You are passionate about Patagonia's mission, our culture, and understanding our customers.
• Thrive in an environment with a high level of autonomy, working with little or no supervision and skilled at dealing with ambiguity.
• Good organizational and prioritization skills, detail-oriented.
• You have sound interpersonal skills with demonstrated ability to listen and evaluate opinions, suggestions and recommendations of others.
• You can maintain confidentiality and professionalism.
• You have excellent communications skills, both written and oral, and the ability to effectively interact with Company customers and employees.
• You demonstrate initiative, are conscientious, and provide complete follow-through on areas of responsibility.
• You can adapt and work in a fast-paced work environment with minimal privacy and numerous interruptions.
• You can effectively lead and work within a team.
• You exercise sound judgment and follow all safety guidelines.

Experience You Bring

• 2 years' experience training and onboarding team members in processes requiring in-depth instruction.
• 2 years' experience inspiring, engaging, empowering, and directly managing a team in a high volume, fast paced, warehouse environment required.
• 2 years' experience successfully mitigating interpersonal and workplace conflicts.
• Intermediate sewing and garment deconstruction skills preferred, including experience repairing zippers and holes in insulated garments, select packs, and technical waterproof products.
• Strong communication, collaboration, problem-solving, organizational, and attention-to-detail skills.
• Ability to adapt to training approaches, evaluate garment construction, and develop solutions for new or complex repairs.
• Proficiency creating training materials in Microsoft Word, Excel, PowerPoint, and Dozuki.
• Experience with Salesforce, Microsoft Teams, and Microsoft Dynamics 365 preferred.
• Knowledge of Patagonia products, their intended activities, and the flexibility to support other areas as needed.
• Experience making informed, timely, and effective decisions using relevant data and good judgment.
• Experience translating long term organizational goals into strategies that ensure operational success

Physical Requirements

• Ascending or descending stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).
• Must be able to sit, stand, or walk for extended periods of time.
• Ability to maintain a composed and professional demeanor within a flexible and (at times noisy) work environment.
• Must be able to travel utilizing various transportation methods.
• Ability to complete repetitive tasks daily.
• Ability to safely lift and carry up to 50 lbs., at times above shoulder height.

Benefits

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.

Workplace Location Overview

This position is On-Site, requiring employees to work at our Reno office during standard business hours.

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and v endors.