Training Specialist

About the role

• It's a great feeling to work for a company that does so much good for others around the world!
• Education Req: Bachelor's degree in education, human services, organizational development, human resources, social or behavioral sciences, or related field.
• Licenses/Certifications: Relevant trainer certifications preferred, but not required.
• Preferences: Experience with learning management systems, instructional design, and government- funded health and human services programs.
• Work Experience: Three (3) years of experience in training, staff development, or related program operations; experience delivering adult learning and tracking compliance requirements preferred.

Position Summary

The Training Specialist coordinates, develops, delivers, and evaluates pre-service, ongoing, annual, and specialized training across BCFS Health and Human Services programs and locations. The position translates applicable contracts, grants, federal and state requirements, and agency policies into practical training for employees. Working with program leadership, Compliance, and Quality Assurance, the Training Specialist supports workforce readiness, accurate training records, audit preparedness, and consistent, high-quality service delivery.

Essential Functions and Measurable Deliverables

• Coordinate and deliver required pre-service and position-specific training in accordance with applicable contracts, grants, licensing standards, and BCFS policies; verify completion before staff independently perform duties requiring such training.
• Develop and provide ongoing, annual, refresher, and specialized training as required by individual contracts and grants and as needed in response to operational changes, staff development needs, compliance findings, or corrective action plans.
• Collaborate with Program Directors, Compliance, and Quality Assurance to identify training requirements, establish training plans, and ensure deadlines and required competencies are met.
• Maintain a current training matrix for assigned programs identifying required topics, frequency, target audiences, deadlines, and evidence of completion; update when contractual or regulatory requirements change.
• Design, update, and deliver standardized curricula, presentations, learning guides, and assessments using adult learning principles across in-person, virtual, and online formats; review core materials at least annually.
• Develop and communicate training calendars that accommodate multiple locations, program schedules, and staff shifts.
• Assign and track required learning through the agency learning management system or approved training database; maintain complete, accurate, confidential, and audit-ready attendance records, certificates, and assessment results.
• Monitor overdue training and coordinate timely remediation with supervisors; support the agency goal of at least 95% on-time completion of required ongoing training.
• Provide monthly training compliance reports and quarterly summaries of completion rates, identified gaps, training effectiveness, and recommended improvements to leadership.
• Evaluate training effectiveness through knowledge checks, participant feedback, and relevant performance indicators; revise training as needed.
• Coordinate training for new program launches, contract changes, expansions, and urgent operational needs to support timely staff readiness.
• Assist with grant monitoring, licensing reviews, audits, and corrective action follow-up by supplying training documentation and related technical assistance.
• Maintain confidentiality of personnel and participant information and comply with BCFS professional, ethical, safety, and conduct standards.

Skills and Abilities Required

• Knowledge of adult learning principles, instructional design, and effective facilitation methods.
• Ability to interpret contractual, grant, regulatory, and agency training requirements and translate them into clear instructional materials.
• Strong organizational, written communication, presentation, and interpersonal skills; ability to coordinate with geographically dispersed teams.
• Proficiency with Microsoft Office, virtual training platforms, learning management systems, and electronic training records.
• Ability to manage multiple priorities, evaluate training outcomes, work independently, and collaborate across departments.

Other Requirements and Responsibilities

• Travel to BCFS program locations as needed to conduct training and support site-based learning.
• Work a flexible schedule, including occasional evenings or weekends, to meet operational and training needs.
• Comply with applicable agency policies and federal, state, licensing, and contractual requirements.
• Meet applicable employment screening, background check, and work eligibility requirements.
• Perform other duties as assigned.
• Maintain confidentiality in all areas of program operations.
• Maintain professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, clients, and community members and complying with required dress code at all times.
• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Maintain a valid Driver's License
• Pass a pre-employment and all criminal background checks.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!