Training Specialist for Training Delivery and Facilitation

About the role

• Agency
• Dept of Health and Human Services
• Division
• Child and Family Well Being
• Job Classification Title
• Staff Development Specialist II (NS)
• Position Number
• 65044715
• Grade
• NC15

Description of Work

This position leads instruction that helps Food and Nutrition Services (FNS) caseworkers apply policy in difficult cases and explain their decisions. The Specialist delivers statewide and regional training, facilitates case practice and prepares Continuous Quality Improvement Specialists (CQIS) instructors for county-specific delivery.

This positions must be able to recognize when caseworkers understand policy but cannot apply it to their casework. Must be able to respond with clear explanation, guided practice and feedback, while referring unresolved policy questions for an authoritative answer. This position works closely with the Curriculum Lead to ensure course design reflects what happens in the training courses.

Strengthens county training capacity by giving CQIS instructors accurate materials, preparation and continuing support.

The Training Specialist for Training Delivery and Facilitation is responsible for:

Statewide and regional instruction: Plans and delivers courses with Human Services Business Information and Analytics (HSBIA) trainers using demonstrations, discussion and guided case practice. Connects live online and classroom sessions with preparatory and follow-up activities in a learning management system (LMS). Adjusts facilitation to the experience and questions of the audience. Explains the reasoning behind case decisions and checks understanding throughout instruction. Refers unresolved policy questions to the responsible policy staff and communicates the resulting clarification.

CQIS instructor preparation: Prepares CQIS instructors for county-specific delivery through demonstrations, practice sessions, instructor notes and feedback. Coordinates shared training at regional continuous quality improvement (CQI) meetings. Supports adaptation of examples and delivery to county needs while preserving approved policy content and the intended learning objectives.

Practice and learner feedback: Reviews learner work and identifies where participants have difficulty applying a rule. Provides specific feedback and brings recurring misunderstandings to the curriculum and policy staff. Uses county examples with appropriate handling of case information. Identifies procedural barriers that instruction alone cannot resolve and refers them to the responsible team.

Urgent training support: Works with CQIS and policy staff to prepare timely briefings, demonstrations or facilitated practice when counties face an immediate need. Works with the training manager and CQIS to identify the instruction, materials and specialist support needed for an urgent county problem.

Evaluation and improvement: Documents learning results, questions and delivery issues. Works with the manager and evaluators to determine whether participants can use the instruction in their work. Recommends changes to course materials and instructor preparation based on observed learner performance and county follow-up.

Salary Range

$55,221.00-$96,639.00

Recruitment Range: $55,221.00-$75,930.00

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

.Ability to explain complex policy, lead realistic case practice and give constructive feedback.

.Experience preparing other instructors and maintaining consistent content across delivery settings.

.Ability to recognize policy questions and performance barriers that require referral beyond the training session.

Physical Requirements

• Ability to operate office equipment such as computer, printer, copier, and scanner. Lifting up to 10 pounds pounds.
• Prefer applicants with experience with county DSS operations, FNS policy or training for a public assistance program. Experience leading statewide or regional training, coaching instructors or facilitating complex case review.
• Position is funded in part through federal funds.
• Posting closes at 11:59 p.m. the night before the end date

About the Nc Division of Child and Family Well-Being

The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina's children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans' and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role; or an equivalent combination of education and experience.