Training Support

About the role

Being a Mars Associate is all about opportunity. The opportunity to do the kind of challenging, interesting work that shapes the world's best-loved brands. To work with real purpose, supported by talented, friendly people from all sorts of different backgrounds. And to access the tools, training, and experience you need to have a positive impact on our business, on the planet, and, most importantly, on your own career. Being a Mars Associate is more than a job. It's the opportunity to start your tomorrow, today.

• IDENTIFICATION
• TITLE: Training Support Operations
• LOCATION: CLV

Shift

Primarily day shift, with flexibility to adjust working hours periodically to support operational needs, training, and activities across all shifts.

• FUNCTION/DIVISION: Supply
• REPORTS TO (title): Supply Excellence Manager
• DEPARTMENT: Technical Training
• What are we looking for?

Minimum Qualifications

• Fast paced manufacturing environment experience.
• 1+years' experience demonstrating associate training.
• Proficiency in Microsoft Office tools
• Learning management systems such as Poka
• Digital forms and processes (Weever & Weever Process)

Preferred Qualifications

• On the Job Training Level 3 certification

What will be your key responsibilities?

Training and Associate Development

• Functional expert and leader for designated E&T Pillar essential elements and all supporting systems: Factory Capability Framework, Knowledge Transfer, and Knowledge Capture; Also, training support systems of onboarding and CVS projects training milestones.
• Demonstrated ability to administer, facilitate, sustain "world class" associate training.
• Support / execute formal Document Control Standards; All training documents are in appropriate format, folders, locations, etc. to support document control, quality, and required standards.
• Partner with customers to identify training programs needed to address top losses and resolve identified training gaps.
• Execute / Lead ADDIE technical course development process (Analyze, Design, Develop, Implement and Evaluate).
• All instruction is appropriate for function, performance based to allow demonstrated associate capability to standards and aligned with customer leadership.
• Lead associates / teams in development of standard work and processes.
• Conduct formal role profiles, following standard Global role profile methodologies.
• Conduct / lead formal task analysis on tasks / activities identified during role profiles.
• Identify the necessary resources to provide training.
• Create, communicate, monitor, and maintain training calendars. Escalate gaps and take appropriate actions to resolve them.
• Active participant of the FMOS connection points for their area value streams; identify training opportunities and provide options. Track and report on results.
• Level 4 instructor for the OJT (On-the-Job) and ET (Expert Trainer) TTT (Train-the-Trainer) programs.
• Coordinate and assist in the updating of training materials (SWI, OPL, SOP, etc.) as needed to ensure standard work is known and followed.
• Coordinate with CVS Project Leads, Operations, Maintenance and Engineering on all equipment upgrades and installations to deliver the CVS Training Support sections of projects.
• Demonstrate capability to solve problems using Basic Problem-Solving process.
• Demonstrate capability to execute Change Management process on appropriate activities, driving sustainable training and onboarding activities for associates.
• Demonstrated ability to work independently, be a self-starter and be able to coordinate several projects at one time.
• Demonstrated motivational capability and advocate for associate capability building!

Operating Environment and Guidance

• Mars Corporate Safety, Quality, GMP, and LOTO Policies and Guidelines.
• Procedures and manuals used depend on the type of training needed.

Competencies

• Collaborative Partnering & Customer Focus: Empathy and skill to partner closely with customers (Value Stream Managers, CIE's, Production Leaders, Maintenance, and Engineering) to identify top losses and align training with leadership goals.
• Self-Direction & Autonomy: Strong self-starter mentality with a proven ability to work independently, manage ambiguity, and drive multiple simultaneous initiatives.
• Influence & Motivational Leadership: Strong capability to advocate for associate development, motivate learners, and lead teams through collaborative process development.
• Decision-Making & Tactical Execution: Ability to independently weigh operational trade-offs (e.g., determining training duration, assessing in-house vs. external vendors, managing training budgets, and coordinating logistics).
• Compliance & Safety Orientation: Strict adherence and commitment to corporate policies including Safety, Quality, GMP (Good Manufacturing Practices), and LOTO (Lockout/Tagout) guidelines.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.