Transaction Management Ops Analyst

About the role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

About the role

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB Job Description

The Fed Settlements Analyst is an integral position within the financial services sector, responsible for ensuring the smooth and efficient operation of the settlement process for transactions executed through the Federal Reserve by the trading desk. In today's rapidly evolving financial landscape, the importance of precise and timely settlements cannot be understated.

The analyst will engage with various teams, including daily engagements with the trading and sales desks, operational teams, and regulatory bodies to facilitate optimal settlement practices. Furthermore, this role will involve resolving discrepancies in transaction records, ensuring compliance with regulatory standards, and implementing best practices to enhance settlement processes.

The ideal candidate will be adept at leveraging analytical skills to interpret data, predict potential settlement issues, and develop strategies to mitigate risks. This position offers the opportunity to contribute to the wider financial ecosystem, enhance professional development, and participate in initiatives that drive process improvement and operational excellence.

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
• Manage the settlement process for Fed transactions, ensuring accuracy and timely processing.
• Monitor and resolve discrepancies related to settlement reports and confirm settlements with counterparties.
• Liaise with various departments, including trading, finance, and compliance, to ensure alignment on settlement protocols.
• Conduct regular analysis of settlement data to identify trends, risks, and areas for process improvement.
• Assist in the development and execution of testing for new systems or enhancements related to settlement functions.

Required Qualifications

• 1-3 years of Financial Services experience
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Industry experience in settlements (FED settlements is preferable, BNY/Broadridge experience a plus)
• Excellent communications skills and ability to present to an audience
• Ability to work under pressure in a team environment
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
• Knowledge of Operational Risk, Client Money Protection and Funding

Desired Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

• Shift: 1st shift (United States of America)
• Hours Per Week: 40