Transcon Agent
- Location
- Romulus, MI · On-site
- Job type
- Full-time
- Level
- Entry level
- Listed
- 23 days ago
Skills & highlights for this role
- ocean freight documentation
- EDI communication
- track and trace
Also useful
- Hazardous Materials certification
Stated benefits & perks
- Health
- Life insurance
Major Duties and Responsibilities
Customer Service
- Execute shipment requests for customers
- Source capacity with approved service providers
- Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
- Monitor and action email boxes daily (personal and shared boxes)
- Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly
- Responsible for notifications of shipment status to customers
- Delay updates
- Ensure accurate and timely EDI communication to customers and service providers
- Maintain strong relationships with customers and service providers
Operations
- Responsible for the management of accurate and timely data entry into the operating system
- Internal
- 3rd Party
- Track and Trace shipments as required via externally and internally sources
- Event Code Management
- Assist with booking amendments with carriers if requested by the customer
- Responsible for freight routing deviations and communication once the cargo is in transit
- Ensure accurate and timely POD’s are received and imaged into the document imaging system
- Understand department process flow, constantly looking for areas of improved efficiency
- Meet key performance indicators in support of department, branch, product and company goals
Qualifications & Requirements
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of ocean documentation process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word)
- Hazardous Materials certification (preferred)
- Fluent in English
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
This position will be Monday-Friday 2200-0600.
About the Company
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
From Expeditors's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Transcon Agent role at Expeditors, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Transcon Agent job at Expeditors located?
This Transcon Agent position at Expeditors is located in Romulus, MI (On-site). Always check Expeditors's application page for specific state eligibility or relocation policies.
What qualifications are required for Transcon Agent at Expeditors?
For the Transcon Agent role, Expeditors highlights experience with ocean freight documentation, EDI communication, track and trace. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Transcon Agent position at Expeditors?
This listing links directly to Expeditors's SmartRecruiters application page. You can apply directly on Expeditors's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.