Transit Customer Service Specialist

Compensation Range $16.40 - $20.27

Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.

Our Core Values

• Stewardship: We manage the city's resources responsibly and make decisions that sustain High Point's future. In other words, we take care of what we have today to build what we'll need tomorrow
• Welcoming: We create a friendly, open environment where residents, partners, and visitors feel valued and embraced. We want everyone who connects with High Point to feel welcomed, like they belong here.
• Integrity: We act with honesty, transparency, and ethical responsibility in everything we do. That means doing what's right - even when no one's watching. This is how we earn our community's trust.
• Productivity: We stay focused on results, fostering creativity, innovation, and outside-the-box thinking. We don't just get things done - we find smarter, better ways to do them.

What We Offer

The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefit package for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 401K and 457B Retirement Plans
• PTO earned within first year
• 13 Paid Holidays per year
• Tuition Reimbursement Plan
• Competitive medical, dental, and vision plans effective day one

What You'll Do

Performs responsible clerical work in maintaining and providing schedule information to the public; does related work as required. Work is performed under regular supervision of the Transit Supervisor.

Essential Tasks & Responsibilities

• Provides information and assistance to passengers boarding buses at the transit terminal;
• Sells tickets; receives, records and accounts for funds and makes change;
• Distributes schedules and route information, and provides directions to the public;
• Cleans and maintains terminal facilities;
• Assists transit operators with schedules and directions;
• Monitors buses in and out of the transit terminal;
• Provides security for passengers in the transit terminal areas;
• Acts as receptionist and performs clerical tasks;
• Answers in-coming telephone calls, provides information, receives, records, and routes complaints to appropriate personnel;
• Operates two-way radio to communicate messages to Transit Operators, Supervisors, and other transit personnel;
• Maintains "lost and found" service;
• Performs related duties and responsibilities as assigned;
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.

Qualifications

None

The work location of this job will be 716 W Martin Luther King Jr Dr High Point, North Carolina.

Our Commitments

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this "living document" as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees.

Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City's drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired.

Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam. The City offers employment to successful candidates conditioned upon the City's receipt of satisfactory results from all required screenings, checks, and exams, as applicable.