Transit Operator

About the role

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!

Summary

Under general supervision, operates buses and vans over fixed routes and shuttles.

Essential Functions

• Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.
• Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function.
• Essential duties and responsibilities may include, but are not limited to, the following:

• Drives buses and vans to pick up passengers; collects fares; issues transfers; switches routes to meet the needs of passengers; maintains timely routes; may perform charter assignments.
• Inspects vehicles prior to starting routes; reports mechanical issues; inspects vehicle after completion of assigned route.
• Assists passengers on and off vehicles; ensures passengers are properly seated for transportation.
• Prepares various activity reports.
• Reports daily service interruptions, including weather, medical emergencies, irate passengers or mechanical issues.
• Drops vehicle vaults; counts daily revenue.
• May perform dispatch duties; takes appointment requests; provides information regarding transit schedules and times.
• May provide work direction and training to less-experienced drivers.
• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
• Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

Knowledge

• City organization, operations, policies, and procedures.
• Principles and practices of customer service.
• Business and personal computers, and spreadsheet software applications.

Skill in

• Handling situations requiring diplomacy, fairness, firmness and sound judgment.
• Providing efficient customer service.
• Understanding and applying City policies and procedures.
• Explaining City policies and procedures.
• Operating passenger buses and vans.
• Establishing and maintaining cooperative working relationships with all levels within the City.
• Communicating effectively verbally and in writing.

Minimum Qualifications

High School diploma or equivalent; AND one year of experience operating passenger buses and vans; OR an equivalent combination of education and experience.

License and Certification

• Possession of a valid Texas Class A or B Commercial Driver's License with endorsement.

Physical Demands and Working Environment

• Work is performed primarily in an outdoor work environment.
• May have some exposure to extreme weather conditions and dangerous machinery.
• May be required to lift and carry items weighing up to 30 pounds.