Transitions of Care Medical Assistant - Member Outreach

A bit about this role

We want to help members navigate the healthcare system in a better and safer way. The Transitions of Care (TOC) Team supports members who are newly discharged from the hospital (and in some cases prior to discharge). You’ll serve as an advocate for these members, coordinating care and ensuring they have the necessary resources and support to achieve better health outcomes. As a TOC Associate your goal will be to support members in safely recovering at home and to prevent hospital readmissions. Our ideal TOC Associate is caring, compassionate, energetic, and genuinely enjoys connecting with people.

Your Responsibilities and Impact will include

• Calling (inbound/outbound) patients to check in after discharge to see how they are doing, and that they have received the assistance they need.
• Work with affiliated vendors to coordinate services and care for members, to include transportation, DME, meals, home health care and more as appropriate.
• Assisting with scheduling of post discharge TOC APP, PCP, and Specialist visits.
• Collaborate with patients, providers, and caregivers to ensure a positive outcome.
• Working hand in hand with the other members of the TOC team to address patient needs towards team based goals. This may include interdisciplinary huddles.
• Participating in and assisting with pilot programs.
• Coordinating with medical providers and facilities to access necessary discharge records.
• Following escalation processes to the clinical team to ensure patients get needed evaluation and care.

Required skills and experience

• An active and clear Medical Assistant Certification - 2-3 Years of Experience in healthcare, managed care, home health, and/or community health setting

Desired skills and experience

• Fully bilingual in English and Spanish

Salary Range

$23.00 - $27.00 / hour

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package.

The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program - 401K program
• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm.

To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

• We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business.
• We value diversity and collaboration.
• Individuals are respected for their skills, experience, and unique perspectives.
• This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.