Transportation Customer Service Representative
- Location
- Union City, GA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- Today
Skills & highlights for this role
- Customer service
- Load tracking
- Issue resolution
- Data entry
- Communication
Also useful
- Freight movement knowledge
- Transportation terminology
- Transportation management systems (TMS)
- Microsoft Office
- Company policies and procedures
Job Summary
The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.
Principal Duties and Responsibilities
- Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
- Monitor and update customers on load status and delivery times
- Serve as the primary contact for customer questions and concerns
- Proactively identify service disruptions and coordinate resolutions
- Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
- Maintain accurate system updates to reflect real time status
- Responsible for required data entry and research associated with delayed loads
- Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
- Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
- Promote and support the use of portals, tracking tools, and automated notifications
- Responsible for maintaining SOPs for assigned plants
Qualifications
- High school diploma or equivalent
- 1 - 3 years of experience in transportation, logistics, or customer service role
- Understanding of freight movement, delivery schedules, and transportation terminology preferred
- Familiarity with load tracking systems and transportation management systems (TMS) preferred
- Proficiency in Microsoft Office preferred
- Knowledge of company policies and procedures preferred
The Company is an Equal Opportunity Employer.
From Ufpi's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Transportation Customer Service Representative job at Ufpi located?
This Transportation Customer Service Representative position at Ufpi is located in Union City, GA (On-site). Always check Ufpi's application page for specific state eligibility or relocation policies.
What qualifications are required for Transportation Customer Service Representative at Ufpi?
For the Transportation Customer Service Representative role, Ufpi highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with Customer service, Load tracking, Issue resolution, Data entry, Communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Transportation Customer Service Representative position at Ufpi?
This listing links directly to Ufpi's Workday application page. You can apply directly on Ufpi's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.