Travel Consultant II- Chat Support
- Pay
- $39,200 – $72,800 per year
- Location
- United States · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 3+ years
- Listed
- 17 days ago
Skills & highlights for this role
- 3+ years travel consulting experience
- Sabre GDS for domestic and international bookings
- Customer service
- Written and verbal English communication
- Problem solving
- Attention to detail
- Organization and time management
- Multi-tasking across simultaneous conversations
Also useful
- Experience in government or defense travel
- Experience in a fast-paced multi-account environment
About the role
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.
As a Chat Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.
What You'll Do
- Consulting with travelers via Chat so that you can recommend tailored resolutions to immediately meet their needs
- Troubleshooting any customer travel issues via chat
- Assisting travelers by expertly booking and changing domestic and international flights, cars and hotels
- Multi-tasking as you will be conducting multiple customer conversations simultaneously
- Multi-account fast-paced environment
What We're Looking For
- 3+ years of experience as a Travel Consultant.
- Experience using Sabre GDS for domestic and international travel bookings.
- U.S. citizenship required due to Federal Government contract requirements.
- Strong commitment to providing excellent customer service.
- Good written and verbal communication skills in English.
- Comfortable using multiple computer systems and tools at the same time.
- Strong problem-solving skills with the ability to find effective solutions quickly.
- Excellent attention to detail, organization, and time-management skills.
- Ability to stay positive, flexible, and professional in a fast-paced environment.
- Team-oriented, eager to learn, and able to work a flexible schedule.
Operating hours 24 x 7. Must be flexible and prepared to work evenings, overnights, weekends and holidays.
Pay and benefits
The US national base salary range for this position is from $39,200 - $72,800.
The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
- #DGBoostJobs
- Location
- United States
Benefits at a glance
This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
- What if I don't meet every requirement?
- If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway.
- You may be exactly the person we're looking for!
Equal opportunity and legal notices
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
From Travel HR Portal's careers page, first listed on Rolev.ai on October 24, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Travel Consultant II- Chat Support role at Travel HR Portal?
The Travel Consultant II- Chat Support posting at Travel HR Portal states compensation of $39,200 – $72,800 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Travel HR Portal's official career site.
Where is the Travel Consultant II- Chat Support job at Travel HR Portal located?
This Travel Consultant II- Chat Support position at Travel HR Portal is located in United States (On-site). Always check Travel HR Portal's application page for specific state eligibility or relocation policies.
What qualifications are required for Travel Consultant II- Chat Support at Travel HR Portal?
For the Travel Consultant II- Chat Support role, Travel HR Portal highlights 3+ years of relevant experience; experience with 3+ years travel consulting experience, Sabre GDS for domestic and international bookings, Customer service, Written and verbal English communication, Problem solving, Attention to detail. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Travel Consultant II- Chat Support position at Travel HR Portal?
This listing links directly to Travel HR Portal's Workday application page. You can apply directly on Travel HR Portal's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.