Trust and Safety Analyst (Contract)

About the role

• Trust & Safety Analyst (Contract)
• Contract Length: 6 to 8 months
• Location: Remote, United States & Canada
• Rate: $30p/h to $40 p/h

As a Trust & Safety Analyst, you know how bad actors behave and have the knowledge to keep our players safe from exploitation, toxicity, and harm. You will help maintain a safe and welcoming environment for our players by assisting with the day-to-day enforcement of our safety policies and workflows, so that our game environments remain a safe space for everyone to enjoy.

Responsibilities include

• Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.
• Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.
• Document case details accurately to support safety investigations and internal reporting requirements
• Compile and submit reports of illegal harms to NCMEC / law enforcement.
• Respond directly to players appealing their bans, sanctions, and other moderating action(s).

Must Haves

• 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations
• Significant understanding of sensitive player issues, digital privacy rights, and online safety practices
• Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines
• Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures
• Strong analytical, written, and verbal communication skills
• Excellent attention to detail and problem-solving skills

Nice to Have

• SaaS Customer or Player Support experience
• Trust and Safety Moderation Experience
• Familiarity with Helpshift and/or Jira
• Actively play Sky: Children of the Light

• We look forward to meeting you!
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.