Trust & Safety Associate
- Pay
- $21 per hour
- Location
- Phoenix, AZ · Hybrid
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- 31 days ago
Skills & highlights for this role
- fraud detection
- account verification
- policy compliance review
- MS Office Suite
Also useful
- Google Workspace
Stated benefits & perks
- 401k match
- Pto
About the role
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Summary
As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is verified. Your work directly impacts the safety and success of millions of job seekers, safeguarding them from fraud and helping us fulfill our mission. If you are a detail-oriented investigator with a passion for doing the right thing, this role is for you.
Responsibilities
- Protect Our Users: Investigate potential fraud, account takeovers, and policy violations to maintain a safe and reliable platform.
- Verify and Validate: Proactively connect with new employers via phone (inbound and outbound) and email to verify their accounts, ensuring a high-quality experience from the start.
- Uphold Quality Standards: Meticulously review job advertisements to ensure they comply with our guidelines and protect the integrity of the job seeker experience.
- Stay Ahead of Threats: Analyze and identify emerging scam trends, collaborating with the team to adapt and evolve our prevention strategies.
- Drive Improvement: Help refine and optimize our safety protocols and validation procedures, making our team more effective and efficient.
- Serve as an Expert: Provide interdepartmental support on account validation and act as a point of contact for user-reported concerns, handling sensitive issues with empathy and professionalism.
Qualifications
- High school diploma or GED.
- 1-2 years of experience in a customer service, support, or client-facing role.
- Ability to attend mandatory in-office training sessions in our Phoenix, AZ office.
- 1-2 years of experience in fraud detection, compliance, content moderation, or a similar Trust & Safety role.
- A sharp eye for detail and a passion for investigation and problem-solving.
- Excellent time management and organizational skills; you can handle multiple complex tasks without missing a beat.
- A collaborative and positive mindset with a strong commitment to team success.
- Exceptional communication skills, with an ability to build rapport with customers and colleagues.
- A growth mindset with an eagerness to learn, listen patiently, and implement feedback.
- Proficiency with MS Office Suite (Word, Excel) or Google Workspace.
Our Mission
To actively connect people to their next great opportunity.
Who We Are
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
As part of our team you'll enjoy
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
The US base pay for this full-time position is $21.00/hr USD.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
Equal opportunity and legal notices
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
From ZipRecruiter's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Trust & Safety Associate role at ZipRecruiter, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Trust & Safety Associate role at ZipRecruiter?
The Trust & Safety Associate posting at ZipRecruiter states compensation of $21 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on ZipRecruiter's official career site.
Where is the Trust & Safety Associate job at ZipRecruiter located?
This Trust & Safety Associate position at ZipRecruiter is located in Phoenix, AZ (Hybrid). Always check ZipRecruiter's application page for specific state eligibility or relocation policies.
What qualifications are required for Trust & Safety Associate at ZipRecruiter?
For the Trust & Safety Associate role, ZipRecruiter highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with fraud detection, account verification, policy compliance review, MS Office Suite. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Trust & Safety Associate position at ZipRecruiter?
This listing links directly to ZipRecruiter's Greenhouse application page. You can apply directly on ZipRecruiter's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.