Trust & Safety Manager, Policy & Risk Insights

About the Role

We're looking for an analytically strong Trust & Safety professional to join our established T&S team and deepen how we understand, anticipate, and govern risk across our marketplace.

You'll be the person who turns signals into insight and insight into policy: spotting trends before they become incidents, diagnosing root causes, and making sure what we learn shows up in our policies, enforcement standards, and product decisions.

This role sits at the intersection of analysis and governance. Your time will be split between two core areas: owning the policies, standards, and quality systems that keep enforcement consistent, and building the risk intelligence that tells us where those policies need to go next. You'll also partner closely on marketplace integrity work, including fraud and abuse.

If you like digging into data to find the story, then making sure that story changes how a platform operates, this role is for you.

Responsibilities

Policy & Governance

• Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation
• Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice
• Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently
• Help shape and, over time, own our appeals framework as it takes form, using appeal outcomes as a signal of policy clarity and enforcement accuracy
• Ensure policies are internally consistent, aligned with Terms of Service, and regularly reviewed against real-world incidents
• Maintain a clear policy change log and governance process, documenting what changed, why, and how decisions were made
• Co-own QA and calibration processes with Operations Enablement, and partner with them to ensure policy changes translate into training, workflows, and tooling

Risk Intelligence & Insights

• Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals, surfacing what's changing, why, and what to do about it
• Monitor and develop member and vendor risk signals, and partner with cross-functional teams to define, validate, and refine them over time
• Identify emerging harms early and size their potential impact before they scale
• Lead root-cause analysis on significant incidents and recurring issues, closing the loop from finding to system change
• Deliver clear, data-backed recommendations to Product, Policy, and Operations, and track whether they're adopted and effective
• Translate complex risk findings into crisp narratives for leadership

Marketplace Integrity

• Contribute to fraud and abuse detection through pattern and link analysis
• Investigate referral and promo abuse and suspicious booking behavior
• Partner with Product and Policy on mitigations that address root causes, not just individual cases

What We're Looking for

Required Experience

• 8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance
• A track record of risk or trend analysis that changed product, policy, or operational decisions
• Comfort working directly with data to find trends and build reporting (SQL or similar strongly preferred)
• Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment
• Experience with fraud, abuse, or platform misuse
• Excellent written and verbal communication, including the ability to turn complex analysis into clear recommendations for executives
• High judgment, comfort with ambiguity, and the ability to make principled tradeoffs

Preferred Experience

• Experience in a marketplace, booking, or two-sided platform business
• Hands-on experience with link analysis, network analysis, or fraud detection tooling
• Experience building or co-owning QA or calibration programs for enforcement teams
• Exposure to T&S regulatory environments

Why This Role Matters

Trust & Safety isn't a compliance checkbox for us. It's foundational to the long-term health of our marketplace and the trust of everyone who uses it.

• You'll build on a solid foundation and help move our risk understanding from reactive to anticipatory.
• That means making sure what we learn from every signal, incident, and appeal makes the platform safer.
• You'll have executive support, meaningful scope, and a direct line to the decisions that shape how we grow.

Our Benefits

• At Kindred, we know that good things happen when we look out for one another. We offer a thoughtful, human-first benefits package designed to support health, wellbeing, and connection.
• Our openings may span more than one career level. The base salary offered depends on factors such as experience, transferable skills, business needs, impact, and market data.

• Competitive cash compensation and equity
• Comprehensive health benefits
• Flexible time off, plus 12 paid holidays per year
• 21 credits per year to stay in Kindred homes
• $4,000 annual travel stipend to help offset travel-related costs
• Remote-first and remote-flexible work environment, with opportunities to work from anywhere and gather in person, including at Kindred HQ in San Francisco
• Regular team and company offsites to connect, collaborate, and build together
• A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry
• A culture of high standards, feedback, and continual growth