Turn Down Attendant

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The hourly rate for this opportunity is $29.20 an hour.

What You Will Accomplish

• A Turndown Attendant is responsible for maintaining the cleanliness of the guest rooms. Turndown Attendants must have the ability to lift, pull and push a moderate weight. This is a fast-paced position. This highly visible role gives opportunity for short casual conversation and hotel or local recommendations. Responsibilities include following policies and procedures to ensure the quality of the guest rooms remain consistent throughout the property.
• Maintain warm, hospitable guest relations in all guest contact.
• Responding to individual guest needs as they occur.
• Clean and maintain all assigned rooms and suites daily, including trash removal, bottled water delivery, replenishment of amenities, turning down the bed linen, and light cleaning.
• Report any items missing from rooms and suites.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers.
• Thoroughly completes projects and assignments professionally with care.
• Adjusts to high pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Always conducts him/herself (acts and dresses) professionally; sets standards for all.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Scrupulously follows all Ko'a Kea Hotel & Resort policies and procedures.

What You Will Bring

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to lift and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Ability to be a team player.

Great If You Have

• Must have knowledge of all hotel departments and events.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Knowledge of the local area required.
• CPR and first aid training preferred.
• Additional language ability preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.