Underwriting Operations Technician-Inspection Department

Escalation & Issue Resolution Manage and resolve complex inspection-related tasks and inquiries that cannot be completed by the centralized processing team Act as a subject matter expert (SME) for inspection processes and workflows Troubleshoot processing issues and provide guidance to the Inspection support team Quality Assurance Conduct quality reviews and audits of work completed by the centralized processing team Identify trends, errors, and training opportunities to improve overall quality and efficiency Provide feedback and support continuous improvement initiatives Stakeholder Support Assist Underwriters, agents, inspection vendors, and carriers with escalated or complex inspection matters Respond to inquiries requiring advanced knowledge of inspection processes, compliance, and workflows Ensure clear communication and timely resolution of issues Process Oversight Monitor inspection workflows to ensure compliance with company guidelines and service level expectations Support implementation of new or updated processes and procedures Collaboration & Training Assist in onboarding and training of new team members Partner with leadership to improve operational efficiency and effectiveness Qualifications Experience in insurance operations, underwriting support, or a related role (commercial lines experience preferred but not required) Basic understanding of inspection processes and workflows, or the ability to quickly learn Experience working with or supporting a processing support team or shared services team is helpful but not required Strong problem-solving and critical thinking skills, with the ability to handle complex or escalated tasks High attention to detail with a focus on quality and accuracy Effective communication and collaboration skills, with the ability to support multiple stakeholders Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Excel and OneNote Key Competencies Problem-solving and critical thinking Quality assurance and attention to detail Collaboration and cross-team partnership Process improvement mindset Strong organizational skills Ryan Specialty is an Equal Opportunity Employer.

Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.