Universal Banker - Waterford, CT

About the role

Universal Banker

Location: Waterford, CT

Branch Hours

• Monday-Thursday: 9:00 AM - 4:00 PM
• Friday: 9:00 AM - 5:00 PM
• Saturday: 9:00 AM - 12:00 PM

Schedule: Full-time | Candidates must be available to work branch hours, including up to 30 minutes before opening and 30 minutes after closing, as business needs require. Saturday availability is required as needed.

Why M&T?

At M&T Bank, we're committed to strengthening our communities by helping customers achieve their financial goals. As one of the nation's strongest banks, we combine the resources of a large organization with the personal feel of a community bank, creating opportunities for our employees to grow and make a meaningful impact.

About the Role

As a Universal Banker, you'll play a key role in delivering an exceptional branch experience through customer service, relationship building, and financial solutions. You'll assist customers with everyday banking transactions, open accounts, identify financial needs, and connect customers to the products, services, and partners that can help them succeed.

What We Offer

• Paid training and onboarding
• Paid Time Off
• Health Care Benefits
• Retirement Savings Plan
• Tuition Reimbursement
• Professional Development Opportunities
• Career Growth within M&T Bank

What You'll Do

• Deliver an exceptional customer experience through service, sales, and digital engagement.
• Process customer transactions accurately and efficiently while supporting daily branch operations.
• Open and service consumer and business deposit accounts.
• Meet with customers through scheduled and walk-in appointments to identify financial needs and provide appropriate solutions.
• Educate customers on Consumer and Business Banking products, services, and digital banking capabilities.
• Recommend banking solutions based on customer goals and make referrals to specialists when appropriate.
• Proactively reach out to customers to strengthen relationships and identify opportunities to meet additional banking needs.
• Actively engage customers in the branch lobby, welcome visitors, and take ownership of resolving their banking needs.
• Assist customers with everyday servicing requests and account maintenance.
• Resolve customer questions, concerns, and complaints in a timely and professional manner.
• Support customer retention and relationship growth through meaningful conversations and follow-up.
• Maintain knowledge of lending solutions and explain general loan eligibility requirements and application processes.
• Promote and support the use of digital banking tools and self-service solutions.
• Document customer interactions and appointments using bank systems.
• Identify and escalate potential fraud concerns and support AML, BSA, and KYC requirements.
• Maintain compliance with banking regulations, operational procedures, and risk management standards.

Who Do We Need?

We're looking for customer-focused individuals who enjoy helping others, building relationships, and finding solutions. Successful Universal Bankers are strong communicators who thrive in a fast-paced environment and are motivated by delivering exceptional service while helping customers achieve their financial goals.

The ideal candidate is adaptable, curious, and comfortable balancing a variety of responsibilities, from processing transactions and opening accounts to supporting business customers and recommending financial solutions. No two days are exactly the same, making this an excellent opportunity for someone who enjoys both customer service and sales.

Whether you're opening a new account, assisting with a transaction, or connecting a customer with the right banking partner, you'll play an important role in creating positive experiences and strengthening relationships within the communities we serve.

Minimum Qualifications

• High school diploma or equivalent (GED).
• Minimum of 1 year of customer service, retail sales, banking, call center, hospitality, or other customer-facing experience.
• Strong communication and interpersonal skills.
• Ability to build relationships and identify customer needs.
• Strong organizational and time management skills.
• Basic computer and technology proficiency.
• Ability to work effectively in a team environment.

Preferred Qualifications

• Banking or financial services experience.
• Experience opening accounts or discussing financial products.
• Proven sales, referral, or relationship-building experience.
• Bilingual skills based on branch needs.

Physical Requirements

• Ability to stand for extended periods of time.
• Ability to use hands and fingers for repetitive tasks, including keyboard and transaction processing activities.
• Ability to lift and move objects weighing up to 30 pounds.
• Ability to read and review detailed information both on-screen and in printed materials.
• Ability to interact with customers in a face-to-face branch environment.

Ready to Make a Difference?

• Apply today and become part of a team that puts people first.
• #LI-111

Pay and benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Waterford, Connecticut, United States of America