Urgent Care Business Manager

Job Description Summary

Oversees the operation of the department and guides its success by creating an environment sufficient in resources, training, system integration, leadership and supervision for its work force. Coordinates and supports patient care services to patients in a fiscally effective manner. Plans, markets, and manages the functions of the Section. Ensures operations are consistent with Nationwide Children’s Hospital’s mission, goals, and objectives. Guides the development and execution of Strategic Plan.

Essential Functions

• Plans and administers, directly or through subordinate supervisory personnel, the effective management and delivery of quality patient care for assigned programs/areas.
• Hires, orients, oversees training and development, schedules, assigns work to, evaluates, disciplines and discharges subordinate personnel.
• Develops, approves, and monitors staffing, capital and operating budgets in cooperation with appropriate Managers, physicians, supervisors, coordinators, or lead clinicians.
• Participates in developing goals and objectives and in designing and implementing appropriate plans to meet agreed upon goals and long range planning Section.
• Develops and implements marketing plans for programs/areas of responsibility in conjunction with hospital staff.
• Participates in developing department policies and procedures and ensures subordinate personnel effectively administer approved policies and procedures.
• Promotes continuous improvement by developing and revising standards, implementing appropriate corrective actions to resolve discrepancies, ensuring adherence to continuous performance improvement and ensuring compliance with the Corporate Integrity Program.
• Serves as a resource to assigned staff in resolving clinical and/or management problems and concerns.
• Seeks ways for Section to operate more effectively by expediting and facilitating cross-functional actions and by implementing ways to enhance decision making and communication.
• Participates on a variety of committees to achieve coordinated care for services with other departments.
• Develops and maintains a variety of external contacts including educational affiliates and so forth.
• Keeps abreast of developments and trends in areas of responsibility.
• Plans for future programs and facilities.
• Develops and maintains relationships, as appropriate, with other community agencies providing pediatric health services.
• Collaborates with physician leaders for specialty services to insure quality of care, service standards, and program growth.
• Develops and/or monitors usage of charge codes for Section. Recommends charge levels consistent with competitive market conditions. Works closely with Financial Services to ensure accurate coding of services provided and provides comparative analysis for charge activity.

Education Requirement

Master’s Degree in Business Administration, Health Administration, or Nursing, required.

Licensure Requirement

• (not specified)
• Certifications: (not specified)

Skills

• Interpersonal skills sufficient to provide effective leadership for subordinate personnel, to maintain a variety of internal and external contracts, and to interact effectively with patients, families, physicians, and other hospital department personnel.
• Analytical ability necessary to develop sound policies, procedures and budgets for assigned units.
• Effective business administration skills.

Experience: Experience with practice management preferred.

Physical Requirements

• OCCASIONALLY: (none specified)
• FREQUENTLY: (none specified)
• CONTINUOUSLY: (none specified)

Additional Physical Requirements performed but not listed above

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"