US Office Support and Operations Intern

About the role

Join Our Growing U.S. Team at Eupry!

Would you like to launch your career in the life science industry? Eupry is looking for a part-time Customer Support Intern to help handle customer inquiries via phone and email out of our Raleigh, NC office. This is a unique opportunity to not only support customers but also play a pivotal role in building the culture of our brand-new U.S. office.

What You'll Do

As a Customer Support Intern, your primary responsibility will be to provide exceptional assistance and guidance to our customers, ensuring they have a seamless experience with our products and services. You'll work cross-functionally to keep communication clear and effective, and help us uphold the highest standards of support.

In this role, you will

• Respond to customer inquiries via phone and email in a timely and accurate manner
• Troubleshoot and report product malfunctions
• Collaborate with internal teams to ensure the correct information is delivered to customers
• Help foster a supportive and positive team culture in our Raleigh office

Schedule & Compensation

• This is a part-time, paid role at 20 hours per week.
• Flexible hours include a mix of in-office shifts and evening coverage for support tickets and phone calls.
• In-office time includes hands-on operations work and real exposure to how a fast-growing life science startup runs day to day.

Your Team

Eupry's team includes 20+ nationalities, all collaborating on a mission to make storage compliance smarter and easier. In this role, you will report to the Customer Support Manager and work closely with international colleagues as well as help shape the environment in our new Raleigh office.

Ready to Apply?

We conduct interviews on an ongoing basis, so don't wait!

What We're Looking For

• You're an excellent communicator who takes pride in delivering top-notch service.
• You listen actively, think empathetically, and stay calm under pressure.
• You're self-motivated but enjoy being part of a team and contributing to something bigger than yourself.
• You're able to make decisions independently and document your reasoning for future learnings.

Qualifications

• Fluency in English (additional languages are a plus)
• Strong problem-solving skills and attention to detail
• Service-minded with a strong sense of responsibility and ownership
• Prior experience in a customer-facing role is a plus
• A curiosity for technology - familiarity or interest in AI tools, connected devices, or IoT solutions fits well with the kind of work we do as a life science tech company
• Must be authorized to work in the U.S.
• Available for evening shifts and partial in-office days as scheduled