US: Service Desk Change Manager
- Location
- Remote (US)
- Listed
- 5 days ago
What success looks like in this role
- Responsible for managing and coordinating IT changes through the organization's Change Management process, ensuring changes are properly assessed, approved, scheduled, implemented, and reviewed with minimal impact to business operations.
Key Responsibilities
- Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
- Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans.
- Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
- Ensure changes are scheduled appropriately to avoid business disruption and conflicts.
- Monitor change implementation and ensure adherence to approved plans.
- Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.
- Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
- Maintain accurate change records and documentation in ITSM system.
- Perform Post Implementation Reviews (PIR) for failed or high-risk changes.
- Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.
- Identify opportunities to improve the Change Management process and increase automation.
- Ensure compliance with ITIL processes, internal policies and audit requirements.
- Support major incidents where emergency changes are required to restore services quickly.
You will be successful in this role if you have
- ITIL / IT Service Management knowledge
- ServiceNow Change Management
- Incident, Problem and Change Management processes
- Risk and impact assessment
- CAB coordination
- Stakeholder management
- Reporting and KPI analysis
- Strong communication and coordination skills
Additional information
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. US job seekers can find more information about Unisys' EEO commitment here.
Equal opportunity and legal notices
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4).
From Unisys's careers page, first listed on Rolev.ai on November 5, 2026. Rolev.ai is not the employer.
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Common questions
Where is the US: Service Desk Change Manager job at Unisys located?
Yes, this US: Service Desk Change Manager opening at Unisys is listed as Remote (US). Always check Unisys's application page for specific state eligibility or relocation policies.
How do I apply for the US: Service Desk Change Manager position at Unisys?
This listing links directly to Unisys's Workday application page. You can apply directly on Unisys's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.