(USA) Director, Quality Assurance Continuous Improvement

Position Summary

We're looking for a Director of Continuous Improvement to lead the monitoring, assurance, risk intelligence, control effectiveness, remediation, and transformation capabilities for Last Mile Delivery (LMD) Risk Operations.

This role is responsible for helping the organization identify areas for improvement, why it is needed, whether risks and controls are effectively managed, and whether corrective actions actually solve the underlying problem.

This leader will evolve traditional quality assurance into a broader, closed-loop assurance model that identifies systemic issues, determines root causes, drives accountable remediation, and validates effectiveness.

The role will also lead the transformation of Risk Operations through process redesign, operational resilience, data-driven risk intelligence, automation, and AI-rethinking how work should operate rather than simply making existing manual processes faster. The continuous improvement org will have both tactical and strategic components to ensure end-to-end program evolution and growth.

What you'll do

• Lead the Monitoring & Assurance strategy by evolving traditional transaction-level QA into a risk-based assurance capability that identifies recurring defects, systemic weaknesses, performance gaps, and emerging operational issues across Risk Operations.
• Establish root cause and action management disciplines that connect findings to underlying causes, accountable owners, remediation plans, target dates, escalation paths, and effectiveness validation-ensuring issues remain visible through sustainable closure.
• Build the Risk Intelligence capability by leveraging operational data, incidents, assurance findings, and other risk signals to identify patterns, trends, concentrations, benchmarks, and emerging risks and translate them into proactive recommendations for leadership.
• Lead risk assessment and control effectiveness activities to identify key operational risks, assess whether controls are appropriately designed and operating effectively, identify control gaps, and ensure deficiencies are addressed through accountable remediation.
• Drive process improvement and operational transformation by applying a TPM/engineering mindset to simplify, redesign, and standardize Risk Operations workflows, reducing unnecessary complexity, manual handoffs, failure points, and unclear ownership.
• Strengthen operational resilience by identifying critical processes, dependencies, single points of failure, technology and data vulnerabilities, and contingency needs to ensure critical Risk Operations capabilities can continue through disruption.
• Lead AI transformation and automation strategy for Risk Operations identifying opportunities to eliminate repetitive work while also reimagining how AI can reshape intake, investigations, monitoring, analysis, decision support, and reporting-not simply accelerate existing manual processes.
• Establish reporting, dashboards, and management insights that provide leadership with a consolidated view of operational health, emerging risks, control effectiveness, recurring issues, remediation status, and transformation progress.

Pay and benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications Bachelor's degree in Business, Communications, Education, Engineering, or related field and 5 years' experience in training, quality, product development, related area OR 7 years' experience in training, quality, product development, or related area.

Preferred Qualifications

• Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
• Assessing training programs and customer service levels in a production, sales, or customer service environment., Large-scale testing experience, Supervisory
• Masters: Business, Masters: Communication, Masters: Computer Engineering, Masters: Education
• International Standards Organization - Certificate, Six Sigma - Certification

Primary Location

802 Respect Dr, Bentonville, AR 72716, United States of America