(USA) Manager, Technology Operations

Role summary

The (USA) Manager, Technology Operations identifies and solves complex, high-impact fulfillment problems across a defined product, operational, or customer-experience area. This role turns ambiguous customer, operational, and financial signals into a clear diagnosis, an aligned plan, and measurable results.

Working across Product, Engineering, Data Science, Finance, and operations partners, the Manager leads initiatives from discovery and analysis through decision, delivery, readiness, and impact measurement. Success requires structured problem solving, clear communication, sound business judgment, and the ability to influence without direct authority.

What you'll do

• Own a complex problem space or initiative that improves customer experience, fulfillment performance, or financial outcomes.
• Use customer, operational, and financial data to identify opportunities, quantify impact, isolate root causes, and define success measures.
• Translate ambiguous problems into clear problem statements, hypotheses, options, and data-driven recommendations.
• Lead cross-functional solution design and execution with Product, Engineering, Data Science, Finance, Store Operations, Fulfillment Centers, Last Mile, Transportation, and other partners.
• Build and manage end-to-end plans that make ownership, milestones, dependencies, risks, decision points, pilots, launch readiness, and success measures clear.

What you'll bring

• Demonstrated experience leading complex, cross-functional initiatives in eCommerce, supply chain, operations, product, strategy, analytics, or another fast-paced, data-rich environment.
• Strong structured problem-solving skills, including the ability to turn ambiguous issues into clear questions, synthesize disparate inputs, identify root causes, and recommend a practical path forward.
• Strong analytical fluency and comfort using data to form hypotheses, assess trade-offs, define metrics, and measure impact.
• Exceptional written and verbal communication skills, with the ability to make complex work understandable and action-oriented for audiences at every level.
• Proven ability to influence without authority, build trust across functions, navigate competing priorities, and drive commitments to closure.

Pay and benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $80,000.00 - $155,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.

Option 2: 5 years' experience in project management, program management, program operations, or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America