(USA) Senior Director, Business Strategy- Membership Experience
- Pay
- $130,000 – $260,000 per year
- Location
- (USA) Sam's Home Office AR Bentonville Home O… · On-site
- Job type
- Full-time
- Level
- Executive
- Experience
- 10+ years
- Education
- Bachelor's degree
- Listed
- 14 days ago
Skills & highlights for this role
- Membership strategy
- Membership economics
- Retention and renewal management
- Pricing and benefits strategy
- Financial and strategic acumen
- Cross-functional leadership
- People leadership of Directors and Senior Managers
Also useful
- Subscription or loyalty program experience
- Member analytics
- Business transformation
- Partnership management
- Talent pipeline development
Position Summary
As Senior Director, Membership at Sam’s Club, you will lead a significant area of our membership business, serving millions of members and driving recurring membership income. You will develop and execute strategies that grow and retain our member base, strengthen loyalty, improve the member experience, and deliver sustainable business performance.
This role requires a strong understanding of how member behavior, pricing, benefits, engagement, renewal, and membership economics work together to create long-term value. You will translate membership strategy into clear priorities, decisions, and measurable business outcomes.
What you'll do
Lead membership strategy
Set direction and priorities and translate strategy into measurable outcomes.
Drive growth and retention
Improve acquisition, engagement, loyalty, renewal, and retention based on member behavior and performance.
Own membership economics
- Balance growth, churn, membership income, pricing, benefits, lifetime value, and ROI.
- Strengthen the membership proposition: Improve products, services, benefits, pricing, tiers, and experiences.
Lead complex decisions
- Guide membership strategy, partnerships, investments, and business transformation.
- Turn insights into action: Use member, financial, and operational data.
- Build partnerships: Align cross-functional teams.
- Develop leaders: Coach Directors and Senior Managers and build the talent pipeline.
What you’ll bring
Business experience
Bachelor’s degree in a relevant field with 10 years of relevant experience, or 12 years without a degree.
Leadership experience
At least five years leading managers, including Senior Managers or Directors.
Membership expertise
Experience in a scaled membership, subscription, loyalty, or recurring-revenue business, owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value.
Strategic and financial acumen
Use member behavior, business performance, and financial insights to make tradeoffs and improve results.
Cross-functional leadership
Lead complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support.
Pay and benefits
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see
- One.Walmart.
- The annual salary range for this position is $130,000.00 - $260,000.00
- Additional compensation includes annual or quarterly performance bonuses.
- Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications
Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area. 3 years’ supervisory experience.
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
- Working on cross-functional teams or projects
- Masters: Business Administration
- Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
About the team
The Sam’s Club Membership team is responsible for growing and retaining our member base, strengthening the value of membership, and improving the experiences that drive long-term member loyalty.
Our work spans member acquisition, engagement, renewal, retention, pricing, benefits, and membership economics. We partner closely with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support to solve complex business challenges and improve outcomes for our members.
As a Senior Director, you will lead through a team of Directors and Senior Managers while working across the organization to deliver meaningful business results.
Equal opportunity and legal notices
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
From Walmart's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the (USA) Senior Director, Business Strategy- Membership Experience role at Walmart?
The (USA) Senior Director, Business Strategy- Membership Experience posting at Walmart states compensation of $130,000 – $260,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Walmart's official career site.
Where is the (USA) Senior Director, Business Strategy- Membership Experience job at Walmart located?
This (USA) Senior Director, Business Strategy- Membership Experience position at Walmart is located in (USA) Sam's Home Office AR Bentonville Home O… (On-site). Always check Walmart's application page for specific state eligibility or relocation policies.
What qualifications are required for (USA) Senior Director, Business Strategy- Membership Experience at Walmart?
For the (USA) Senior Director, Business Strategy- Membership Experience role, Walmart highlights 10+ years of relevant experience; a bachelor's degree; experience with Membership strategy, Membership economics, Retention and renewal management, Pricing and benefits strategy, Financial and strategic acumen, Cross-functional leadership. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the (USA) Senior Director, Business Strategy- Membership Experience position at Walmart?
This listing links directly to Walmart's application page. You can apply directly on Walmart's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.