(USA) Senior Manager, UX Design

Role summary

Walmart seeks a Senior Manager, UX Design to lead user experience strategies that enhance customer engagement and satisfaction. This role involves directing user research, interaction design, and usability testing to develop innovative, user-centered solutions. The successful candidate will collaborate across functions to drive strategic initiatives, manage stakeholder relationships, and ensure alignment with business objectives.

By leveraging data-driven insights and continuous improvement practices, this position will shape seamless digital experiences that meet evolving customer needs while fostering a culture of excellence and operational effectiveness. About the team: The Omni Services Design team develops seamless experiences across Walmart's services, including Auto Care, EV charging, Home, and Travel.

This team integrates digital and physical touchpoints throughout the service journey-from discovery and scheduling to in-person service and follow-up. Collaborating across Walmart.com, the Walmart app, stores, and associate tools, the team combines customer insights, retail operations, and design expertise.

Their focus is on making services easier to find, use, and manage, ensuring a user-centered approach that enhances overall service accessibility and satisfaction.

What you'll do

Shape the Omni Services Experience

• Define the experience vision and design strategy across Auto Care, EV charging, Home, and Travel.
• Connect digital and physical touchpoints so customers can move seamlessly from discovering and scheduling a service online to receiving it in person.
• Simplify complex service options, scheduling flows, and handoffs for customers and the associates who support them.
• Create clear, consistent experiences while accounting for the different needs of each service.
• Translate customer insights, business priorities, operational needs, and behavioral data into opportunities that improve the experience.
• Partner with Product, Engineering, Research, Operations, Analytics, and store and service stakeholders to influence roadmaps and deliver cohesive experiences.

What you'll bring

• Substantial experience designing and delivering consumer-facing digital products, with demonstrated success leading experienced UX designers.
• A portfolio showing exceptional craft in shipped customer experiences, including interaction design, prototyping, and storytelling.
• Experience designing end-to-end journeys that connect digital experiences with physical locations, services, or operations.
• Hands-on, sustained experience using AI-first approaches and tools in everyday work, with concrete examples of impact.
• The ability to navigate complex service ecosystems and turn customer and operational needs into clear, usable experiences.
• The ability to move between long-term experience strategy and detailed design decisions.
• Strong communication and influence skills, with experience aligning partners around a clear customer problem and design direction.

Pay and benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

2 years' supervisory experience.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
• Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America