User Researcher - B2B

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years.
• Define the next-gen paradigm for human-AI interaction.
• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
• Work with passionate teammates who value innovation, collaboration, and customer success.
• Grow your career in a culture that champions continuous learning and fast career development.
• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What you will do

• Own the B2B research agenda end-to-end: design and run interview-heavy studies with enterprise buyers, IT administrators, and shared-domain users to surface non-conversion blockers, admin reactions to the 4.0 Credit system, and feature requirements (collaboration, integrations) that justify enterprise adoption - then translate findings directly into prioritized product requirements for the PM team.
• Build and sustain a dedicated B2B research panel: source, recruit, and maintain an ongoing network of enterprise decision-makers and IT admins to support a continuous, low-friction research cadence rather than one-off studies.
• Establish the monthly Insights Cadence: set the research calendar based on the highest-priority product and growth questions across B2B and consumer monetization; deliver structured, decision-ready reports to PM, Growth, and leadership stakeholders on a recurring basis - benchmarking methodology and output quality against research practices at leading SaaS companies (e.g. Figma, Notion, Atlassian); identifying gaps and drive continuous improvements in user research.
• Partner with the Growth and Monetization team on consumer research: design and execute pricing and willingness-to-pay studies, identify friction points in the consumer-to-team upgrade funnel, and provide the qualitative context that backend data alone cannot supply.
• Use AI to accelerate synthesis and scale output: apply LLMs, automated tagging, and scripting to compress the time from raw data to insight - freeing capacity for higher-judgment work like moderation, cross-functional alignment, and strategic framing.

Skills, qualifications and experience we look for

• 3-5 years of mixed-methods user research experience with at least 3 years dedicated to B2B SaaS, enterprise software, or productivity tools; must have independently owned studies from recruitment through synthesis to stakeholder delivery - not supported execution.
• Proven B2B panel development: demonstrated track record of sourcing and maintaining an ongoing research network of enterprise buyers, IT administrators, or technical decision-makers (not one-off participant recruitment).
• Deep qualitative expertise in interview-heavy methods: contextual inquiry, field research, executive moderation, and usability testing; must be capable of moderating C-suite or IT-admin sessions without a script dependency.
• Monetization and pricing research experience: has designed and run willingness-to-pay or pricing sensitivity studies that produced actionable recommendations, not just descriptive findings.
• Strategic cross-functional partnership: demonstrated shift from order-taking researcher to embedded partner - has translated ambiguous buyer feedback into product requirements or journey maps that PMs acted on.

Preferred

• B2B SaaS & Collaboration Domain: Background working on complex B2B SaaS products, specifically within collaboration platforms, enterprise solutions, AI-powered productivity tools, or meeting intelligence ecosystems.
• Enterprise Panel Building & Ops: Proven ability to source, build, and manage dedicated research panels of enterprise customers, IT administrators, and B2B buyers, paired with experience scaling centralized research repositories (e.g., Dovetail, Notion) as cross-functional assets.
• GTM & Funnel Optimization: Experience supporting B2C-to-B2B or consumer-to-team product expansions, including conducting research that directly informs enterprise go-to-market (GTM) strategies, monetization efforts, and holistic funnel optimization.

What we offer

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
• Competitive Compensation 125K-165K base salary+performance bonus+Equity.
• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Gemini, Claude Code, and other frontier AI systems to maximize engineering and execution efficiency.
• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
• Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.