Usher/Ticket Taker at The Oncenter

About the role

• POSITION: Usher/Ticket Taker
• REPORTS TO: Security Manager
• FLSA STATUS: Part-time / Non-Exempt
• VENUE(S): The Oncenter
• PAY RATE: $16.79/hour
• HOURS: Schedule dependent on event needs; 0-29 hours a week

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

The Role

As an Usher/Ticket Taker at The Oncenter, you will help create a positive event experience for all guests by offering superior, individualized service, and support. You may be assigned as an Usher, a Ticket Taker, or both depending on event scheduling.

Essential Duties and Responsibilities

• Enthusiastically greet guests and provide event information.
• Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
• Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
• Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.
• Proactively approach guests that may have questions, difficulty, or a complaint.
• Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved.
• Identify and respond to emergencies; involve Supervisors as appropriate.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Ensure sections are clean and clear of debris at all times.
• Check seating for lost articles.
• Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
• Other duties as assigned.

Education and Experience

• High school diploma or GED.
• One-year prior experience in a guest services/customer service role.

Skills and Abilities

• Must have excellent hospitality and customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere.
• Must be able to communicate clearly and have a positive, upbeat personality.
• Must be able to stand, walk, and climb stairs for duration of shift.
• Must be able to stay calm in a stressful and fast-paced environment.
• Self-starter and able to operate under minimal supervision to accomplish work tasks.
• Some knowledge of radio communication.
• Acute sense of judgment, tact, and diplomacy.
• Must be able to work a flexible schedule to meet service demand levels, including days, nights, weekends, and holidays.

Physical Demands

• Must be able to stand for long periods of time.
• Must have the ability to maneuver around the venue, at times climbing stairs in restricted lighting and extensive walking and/or standing for 4-10 hours or greater.
• Ability to move quickly from one area to another in a safe manner.
• Ability to work in a loud, fast-paced environment.
• This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.
• May be exposed to adverse weather conditions.
• Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting.