UX Researcher

Responsibilities

Plan and help lead qualitative and quantitative research in operational environments, including contextual inquiry, field studies, interviews, usability testing, surveys, ride-along, and diary studies with frontline and expert users Understand complex business dynamics and clarify ambiguous problems Translate research insights into actionable recommendations that guide product decisions, improve existing products and services and inspire innovation priorities Communicate research findings and implications to internal teams and partners with clarity Design user-centered components and experience patterns that align with established design systems and accessibility standards.

Partner closely with stakeholders, product owners, developers, and designers to ensure research-backed designs balance user needs, business priorities, and implementation constraints Contribute to the growth and development of the Carrier Digital's Design Research craft Minimum

Requirements

Bachelor's Degree in design, or human-computer interaction (HCI) 5+ years of experience contributing to and delivering digital products across web and mobile platforms, including collaboration with designers, developers, and product managers. Preferred

Pay and benefits

Life sciences, cold chain, pharmaceutical logistics, or temperature-controlled supply chain experience Experience at an enterprise healthcare, med device, or health IT company, or in a design consultancy with repeated engagements in pharma, med device, or supply chain Deep understanding of the full, iterative design process - including research journey mapping, content design, wireframing, prototyping, testing and high-fidelity execution Working knowledge of modern design, research, and AI tools, such as Figma, Claude, and Maze Portfolio displaying work samples, research process, customer insights, and examples of artifacts generated from research (i.e. Personas, Guiding Principles, Journey Maps, design concepts, etc.)

Background designing for fulfillment, transportation, logistics visibility, alerts, dashboards, exception management, or other operational workflows Passion for IoT software, hardware, connected devices, and data processing Additional Information Must have unrestricted authorization to work in the USA. No visa sponsoring available Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually.

Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including: Health Care:

Benefits

Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate.

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 16 October 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.