Valet Attendant

About the role

The Valet Attendant is responsible for providing professional and courteous service to each and every guest while maintaining a sense of urgency at all times. They will be responsible for exceeding guest expectations through positive interactive skills.

• Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.
• Responsible for delivering and maintaining the Forbes 5-Star level of service.
• Valet Attendant will be responsible for greeting and providing parking assistance to all arriving guests.
• Valet Attendant will be responsible for maintaining a sense of urgency at all times while servicing the guest in a timely manner.
• Responsible for operating and parking guests' cars safely.
• Reports issues and/or potential problems to immediate supervisor.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to Wynn and departmental policies and procedures, embrace company culture and take pride in the resort and amenities.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Performs all other job related duties as assigned.

Qualifications & Requirements

• Requires a minimum of two years customer service experience.
• Previous Front Services experience is preferred, but not required.
• Candidate must be able to work efficiently within a team environment.
• Requires the ability to drive standard and automatic transmission vehicles.
• Ability to do extensive jogging, walking, standing, bending and lifting.
• Candidates should also be knowledgeable about the Las Vegas area and attractions.
• Candidate should be able to work a flexible schedule that may change based on business demands.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Must possess excellent communication skills.
• Candidate must be well groomed and professional.
• Must be able to communicate professionally in English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Must be available to work all shifts and days including opening and closing shifts.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times