Vehicle Protection Sales Specialist

Apco

Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are looking for a Vehicle Protection Sales Specialist to join our Post Purchase Sales team. In this role, you will connect with customers who already own a vehicle and help them understand the benefits of extended protection coverage. By building rapport and identifying customer needs, you will guide customers toward the protection plan that best fits their vehicle and driving habits while contributing to the continued growth of APCO’s protection programs.

Do you excel at building relationships, managing multiple priorities, and exceeding goals in a fast-paced environment? If you're a persuasive communicator who is driven by results and passionate about success, we want to hear from you. APCO, an industry leader in vehicle service contracts and F&I products, is seeking dynamic, customer-focused professionals who are eager to grow their careers, make a meaningful impact, and contribute to a high-performing, result-driven culture. Join our winning team and be part of an organization where your talent, ambition, and success are valued and rewarded.

What You'll Do

• Build immediate rapport with customers, capture their interest, and confidently recommend the coverage solutions that best fit their vehicle needs.
• Deliver an exceptional customer experience by maintaining a positive, customer-first mindset in every interaction.
• Develop and maintain expert knowledge of APCO products, services, and coverage options.
• Leverage proprietary sales and CRM tools to effectively manage leads, appointments, and customer relationships.
• Consistently achieve and exceed individual and organizational performance goals.
• Meet or surpass key production metrics, including closed sales, outbound calls, lead conversion, and other performance objectives as assigned.

What Makes You Successful

You'll be successful in this role if you're a confident communicator who can quickly build trust and guide customers through purchasing decisions. You enjoy working toward goals, stay motivated by performance, and bring a positive, resilient mindset to every interaction.

You're also highly organized and self-driven, able to manage your time, follow up on leads, and stay productive in a remote environment. You're coachable, open to feedback, and continuously looking for ways to improve your performance.

Basic Qualifications

• High school diploma or equivalent
• Previous experience working successfully in a remote environment required.
• Proven tele sales experience required.
• Strong computer proficiency with the ability to learn and navigate multiple systems efficiently.
• Ability to work a flexible schedule within posted business hours

Preferred Qualifications

• 2+ years of sales experience, ideally in inside sales or telesales
• Experience working with CRM or lead management systems
• Proven ability to meet or exceed sales targets

This Role Might Be a Great Fit If You

• Enjoy connecting with people and helping them make confident purchasing decisions
• Are motivated by achieving sales goals and earning performance-based rewards
• Demonstrate strong technical aptitude by efficiently navigating multiple computer systems across up to three monitors simultaneously.
• Thrive in a remote work environment by effectively managing emails, instant messages, and other communications with professionalism and urgency.
• Actively participate in team meetings, training sessions, and one-on-one coaching to drive continuous growth and development.
• Build, grow, and maintain a personal book of business using company-provided warm leads.
• Exhibit a strong work ethic, professionalism, and commitment to delivering results.
• Utilize exceptional organizational and time management skills to prioritize tasks and maximize productivity.
• Bring confidence, adaptability, and a coachable mindset with a willingness to learn and improve continuously.

What We Offer

• Competitive compensation with performance incentives
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• A fully remote work environment with company-provided leads
• Coaching, training, and career development opportunities

Schedule Expectations

This role operates within the following hours

• Monday - Thursday: 8:00 AM - 8:00 PM EST
• Friday: 8:00 AM - 5:00 PM EST
• Saturday: 9:00 AM - 3:00 PM EST

• Your weekday schedule is set and would vary based on a consistent weekday schedule consisting of a 9-hour shift (1 hour for lunch).
• Each Warranty Specialist will work one late shift per week and one Saturday a month.
• You must have a flexible schedule and be available to work during the stated hours as needed.
• Schedules may be subject to change based on staffing or business needs.

• At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
• We C.A.R.E.
• Committed - We build strong, high-trust relationships with our partners and each other.
• Accountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
• Results-Driven - We focus on delivering measurable outcomes that create value for our partners and our business.
• Excellent - We strive for excellence in everything we do while balancing short-term performance with long-term success.
• If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.

• By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions.
• APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy.
• We may share this data with our subsidiaries, affiliates, and service providers.
• We retain applicant data only as long as necessary for the hiring process or as required by law.