Venue Sales Manager

Responsibilities

• Conducts outbound sales activities to generate market excitement for our new venue and to book business. Outbound sales activities expectations include: cold calling, cold emailing, social selling, lead generation, and visiting hotels, CVBs, local associations and destination management companies to cultivate referral relationships.
• Generates, follows through, and closes inbound leads with enthusiasm and professionalism.
• Conveys a smile and a service-obsession when communicating via phone, email or text.
• Effectively sells against the competition with honest communication around strengths and weaknesses.
• Recognizes and acts on all opportunities to upsell services.
• Follows up with clients after each event to gain knowledge and feedback and to strengthen the relationship with a potential repeat customer.
• Creates in-house and industry events to help market and promote the venue.
• Completes contracts with each customer and vendor to ensure their understanding and compliance.
• Will possess sound expertise in all systems and equipment in the building.
• Participates in meetings weekly with ownership to provide updates on leads, bookings, needs, and feedback.
• Successfully drives and transforms sales, marketing, and brand strategies into tactical and measurable action plans.
• Leverages industry connections to drive events to the venue and to promote the venue brand.
• Manages software critical to sales and event bookings.
• Conducts unforgettable site tours with prospective clients, vendors and industry colleagues.
• Participates in budgeting and forecasting.
• Participates in special projects as needed and handles emergency requests and assignments.

Qualifications & Requirements

Experience

• 5+ years of demonstrated success in sales, ideally within the banquet, catering, hospitality, or related industries, or in a similar role within a relevant industry/field.

Schedule Requirements

• This role will require varying work schedules, including nights and weekends, depending on the in-house events. Flexible comp-time is available to offset long weeks when needed.
• Up to 10% of the time, travel may be necessary, to attend mixers, industry events, etc.

Skills Needed for Success

• Communicate with excellence and clarity both verbally and in writing
• Exude creativity, an attitude of optimism, and a desire to deliver positive guest experiences
• Strong presentation and skills
• Tech-savviness
• Stress and time management skills
• Wired to say "yes" and find creative solutions to deliver legendary guest experiences
• Organized, action and detailed oriented
• Demonstrates sound work ethics
• Possesses cultural awareness and sensitivity
• Nimbleness to respond to everchanging priorities in a dynamic environment
• Highly enthusiastic, positive-minded and poised composure in challenging situations
• Decisiveness

Physical Requirements

• While performing the duties of this role, the team member is frequently required to stand, walk, talk and hear.
• The team member frequently is required to handle or feel and reach with hands and arms.
• The team member is frequently required to sit; The team member must occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision.

Weddings * Corporate * Social * Entertainment

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