Veterinary Business Partner
- Location
- Raleigh, NC · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 2+ years
- Listed
- 31 days ago
Skills & highlights for this role
- client experience management
- staff scheduling
- labor budgeting
Also useful
- revenue and retention metrics
- inventory management
Stated benefits & perks
- Health
- Dental
- Vision
- Disability
- Pto
About the role
- Veterinary Business Partner
- Location: Raleigh, NC
- Schedule: Full-time: 5 days/week
- Reports to: Regional Partner / Director of Operations
About the Role
At Petfolk, we believe exceptional veterinary care starts with exceptional people — not just clinicians, but hospitality-minded leaders who create a warm, polished, and high-performing environment for both clients and teams.
As a Veterinary Business Partner, you’ll be the face of your Petfolk Care Center: a visible, hands-on leader who brings the finesse of a boutique hotel GM and the precision of an operations expert. You'll drive the daily rhythm of your center, foster team energy, and ensure every client leaves feeling confident, cared for, and connected.
This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.
What You’ll Do
Client Experience & Hospitality
Lead from the floor, greeting clients and setting a tone of warmth and professionalism
- Proactively step into service gaps to maintain a seamless experience
- Resolve client concerns with empathy, confidence, and professionalism
- Team Leadership & Culture
Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
Coach team members on communication, body language, and client interactions:
- Drive team engagement through daily huddles, recognition, and feedback
- Hospital Operations
- Manage daily staffing and schedule alignment based on client demand
- Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
- Ensure hospital opens and closes in a clean, prepared, and professional state
- Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms
Business Performance & Growth
- Own key metrics: appointment capacity, revenue, rebooking, client retention
- Oversee labor budgets, payroll, and inventory management
- Collaborate with Regional Leadership on business planning and strategic growth
What You Bring
2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
- A natural leader and connector who thrives in client-facing roles
- Strong operational instincts and attention to detail
- Excellent communication and conflict resolution skills
- Comfort with data, metrics, and continuous improvement
Compensation & Benefits
- Equity Ownership (Stock Options)
- Profit-Share Potential
- Generous PTO + Paid Holidays
- Health, Dental, Vision, Disability & Life Insurance
- Employee Discounts & Petfolk Swag
Why Petfolk
We’re on a mission to transform the veterinary experience — for pets, their people, and the care teams who serve them. That means delivering world-class medicine alongside hospitality-driven service in a culture where every team member is valued, supported, and heard.
Whether you’re a seasoned leader or ready to take the next step in your journey, Petfolk is a place to grow, lead with heart, and build something meaningful.
Join us in building the future of veterinary care — one incredible experience at a time.
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
- About Company ---
At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.
Equal opportunity and legal notices
Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Petfolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.
From Petfolk's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Veterinary Business Partner role at Petfolk, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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More at Petfolk
All Petfolk jobsCommon questions
Where is the Veterinary Business Partner job at Petfolk located?
This Veterinary Business Partner position at Petfolk is located in Raleigh, NC (On-site). Always check Petfolk's application page for specific state eligibility or relocation policies.
What qualifications are required for Veterinary Business Partner at Petfolk?
For the Veterinary Business Partner role, Petfolk highlights 2+ years of relevant experience; experience with client experience management, staff scheduling, labor budgeting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Veterinary Business Partner position at Petfolk?
This listing links directly to Petfolk's Rippling application page. You can apply directly on Petfolk's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.