Veterinary Practice Manager

About the role

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

The Practice Manager oversees the complete operations of the veterinary clinic. Responsibilities include managing daily operations, managing the team, overseeing customer service, inventory control, and managing the clinic budget.

We're looking for an experienced Practice Manager to lead our team at Story Road Animal Hospital.

REPORTS TO: District Director

PAY

$60,000 - $70,000 Salary + quarterly bonus opportunities

Core Responsibilities

• Supports the mission, vision, culture and policies of Destination Pet
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services
• Collaborate with Destination Pet support staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary
• Manages all staff at clinic - hires, motivates, trains, promotes, counsels, and terminates when necessary
• Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget
• Manages center payroll and ensures that payroll is approved in a timely manner
• Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices
• Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety related policies
• Prepares and delivers annual performance reviews to team members
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort
• Resolves any and all customer and staff complaints
• Actively manages center's social media accounts through weekly postings and replying to customer comments
• Creates, implements and executes local marketing programs to acquire new customers and grow sales
• Attends community events and partners with local businesses to promote Destination Pet services
• Maintains appropriate inventory of supplies - reorders and restocks as necessary
• Monitors and manages all computer systems located in the center
• Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates
• Utilizes financial reports and statistics
• Responsible for cash management, including accepting cash, checks, and credit card payments for services; and for end-of-day cash drawer balance
• Ensures that bank deposits are completed as needed
• Assists other team members as needed

Expertise & Experience

• BS/BA or CVT is a plus.
• Must be a passionate team player and a strong motivator.
• Must have a strong background in driving performance excellence through strong people management.
• Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Veterinary experience required.
• Must have experience in managing inventory and accounts payable.

Physical Requirements

• Must be able to work evenings, weekends, and holidays.
• Must frequently lift 40 pounds.
• Must be able to be on feet for the duration of your shift.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to work on computer system and work multi-line telephones.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant, sanitation chemicals, animal dander and excretions.

Perks

• Health, vision, dental, long & short-term disability, and life insurance
• A start-up mentality company with stable funding
• 401k match
• Pet Care discounts
• Generous PTO
• Opportunity to grow your career with a network of like-minded professionals

• At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity.
• Our hiring decisions are solely based on what you can bring to the team.
• So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion.
• Ready to join our pack?