Veterinary Receptionist / Client Service Representative
- Pay
- $17 – $19 per hour
- Location
- North Tonawanda, NY
- Listed
- Today
About the role
Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. We strongly prefer candidates with prior veterinary front-desk experience; at minimum, we're looking for 1+ years of client service experience in a medical receptionist role. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation
- Compensation: $17 - 19 per hour, for each hour worked
- Schedule: This is a full-time position, with a flexible schedule offering a variety of different shift times/durations and availability needed Monday - Friday and rotating Saturday shifts from 8a - 12p.
- You'd typically rotate Saturdays, working 1-2 Saturday shifts each month.
Full-time Benefits Package*
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set
- Prior veterinary receptionist / client service experience strongly preferred
- OR at minimum, 1+ years of client service experience in a medical receptionist role (e.g., human medical, dental, or other healthcare front desk)
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially Avimark, preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Pay Range $17 - $19 USD
Candidate Privacy Notice
Why join the Pine Woods Animal Hospital team?
Pine Woods Animal Hospital is a progressive, 7-doctor practice with a close-knit, long-tenured team and a strong reputation in the community. Our unique two-building campus, featuring a dedicated Wellness Center and Surgery & Rehabilitation Center, allows us to offer advanced services like acupuncture, rehab therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery.
You'll work alongside a strong team of LVTs and experienced assistants, collaborative doctors with diverse clinical interests, all in a hospital that prioritizes efficiency, communication, and high-quality care. If you're looking for a place where you can fully utilize your skills, continue growing, and be part of a supportive, well-established team, Pine Woods is an excellent place to build your career.
Apply today - we look forward to hearing from you!
#LI-KG1
This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process.
Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Equal opportunity and legal notices
Western Veterinary Partners is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
From Western Veterinary Partners's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
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More at Western Veterinary Partners
All Western Veterinary Partners jobsCommon questions
What is the salary for the Veterinary Receptionist / Client Service Representative role at Western Veterinary Partners?
The Veterinary Receptionist / Client Service Representative posting at Western Veterinary Partners states compensation of $17 – $19 per hour. Final pay may depend on location, experience, and interview evaluation on Western Veterinary Partners's official career site.
Where is the Veterinary Receptionist / Client Service Representative job at Western Veterinary Partners located?
This Veterinary Receptionist / Client Service Representative position at Western Veterinary Partners is located in North Tonawanda, NY. Always check Western Veterinary Partners's application page for specific state eligibility or relocation policies.
How do I apply for the Veterinary Receptionist / Client Service Representative position at Western Veterinary Partners?
This listing links directly to Western Veterinary Partners's Greenhouse application page. You can apply directly on Western Veterinary Partners's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.