Veterinary Receptionist / Client Service Representative

About the role

Cicero Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Veterinary or medical office experience is ideal, but we're open to strong candidates from other customer service backgrounds who are quick learners and genuinely care about people and pets.

Schedule and compensation

• Compensation: $17.50 - $18.50 per hour, for each hour worked
• This is a full-time position with a flexible schedule, either 4 x 10 or 5 x 8, Monday-Friday. Friday mornings are required. No on-call requirements.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum qualifications and skill set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred; other customer service backgrounds will be considered
• Proficiency in the following skills:
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional, and solution-oriented during busy periods

Why choose Cicero Animal Clinic?

At Cicero Animal Clinic we adopt a collaborative approach to patient care, with our 5 veterinarians receiving support from a team of experienced Client Service Representatives, Veterinary Assistants, skilled LVTs, and a robust management team. While we adhere to team-oriented protocols, we also prioritize individual attention. We believe in investing in individuals as people rather than merely as employees. A satisfied workforce fosters a cohesive team, which in turn provides outstanding patient care and customer service. We also have a chocolate fountain, and we are not afraid to use it!

• We invite you to join our clinic, where employees genuinely look forward to coming to work each day.
• Apply today - we look forward to hearing from you!
• #LI-KG1

Pay and benefits

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process.

Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range $17.50 - $18.50 USD

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