Veterinary Receptionist / Client Service Representative

About the role

Country Lakes Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

At Country Lakes, clients aren't just names on a schedule. Many have been bringing their pets here for years, and some even drive in from Long Island to do it. Between wellness visits, boarding drop-offs, grooming pickups, and the occasional hard goodbye, the front desk is where that trust begins.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. If you're someone who remembers the dog's name, notices when a client needs a little extra kindness, and loves being part of a small, close-knit team, you'll feel right at home here.

Schedule and compensation

• Compensation: $16.00 - $18.50 per hour, for each hour worked
• Schedule: This is a full-time position with a 4 x 10 schedule and availability needed Monday, Tuesday, Thursday, and Friday. Rotating Saturday availability may be needed in the future. No on-call requirements.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum qualifications and skill set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience working with veterinary practice management software, especially Cornerstone, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional, and solution-oriented during busy periods

Why choose Country Lakes Animal Clinic?

Country Lakes Animal Clinic is a full-service 1-doctor (and growing) small animal practice in Mine Hill, NJ, serving the Morris County community with compassionate, personalized care since 2009. Led by a Cornell-trained DVM with over 20 years of experience in this community, the clinic offers general medicine, surgery, dentistry, diagnostics, boarding, grooming, and house calls.

Located on Route 46 in Morris County, just 38 miles west of Midtown Manhattan, this is a well-established, relationship-driven practice with a recently renovated facility, room to grow, and a team that is just getting started on its next chapter. If you want to practice meaningful medicine in a close-knit clinic where clients know your name and the doctor leading the team genuinely cares, Country Lakes is worth a conversation.

• Apply today and be part of something growing!
• #LI-KG1

Pay and benefits

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process.

Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range $16 - $18.50 USD

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