Veterinary Receptionist / Client Service Representative

About the role

Fairgrounds Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation

• Compensation: $ 18 - $20 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Monday through Friday.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Fairgrounds Animal Hospital?

Fairground Animal Hospital (the biggest little clinic in Reno!) offers a wide range of veterinary services from wellness exams and annual vaccines to dental care, soft tissue and orthopedic surgeries, and urgent care. We have an in-house lab, digital x-ray, dental radiography, ultrasound, intra-oral camera, laser therapy and a paperless record system through Cornerstone. Additionally, we utilize high-grade anesthetic monitoring equipment, including doppler, capnography, ECG, and pulse oximetry.

• We are a well-established and growing 4-doctor practice that is truly part of the Reno community.
• Our team includes 3 LVTs who are committed to ongoing learning and development.
• We value clear communication, professionalism, and teamwork while enjoying a sense of camaraderie and fun.
• We recognize the importance of work-life balance and want our team to enjoy life outside of their job.

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Pay and benefits

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process.

Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range $18 - $20 USD

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